Average Ratings 44 Ratings

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Description

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Description

Challenges are prevalent within organizations. A significant portion of our corporate email activity revolves around identifying, assigning, investigating, and resolving these challenges. These issues may arise from exceptions like customer feedback or software glitches, as well as from action items assigned during weekly meetings, or during brainstorming sessions where potential solutions are discussed and require further exploration. Traditional issue management methods, such as emails and Excel spreadsheets, while user-friendly, pose difficulties in tracking issues as they shift between various individuals for investigation, often leading to them being overlooked until someone raises a concern, sparking a reactive crisis management response. Moreover, management personnel tasked with delegating and resolving these issues often find themselves dedicating substantial time to follow-ups and reminders to ascertain the current status of the issues they have initiated. This inefficiency can hinder productivity and lead to frustration among team members.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AlertSite Yes 
Amazon EC2 Yes 
Arrcus Connected Edge Yes 
Bastille Yes 
CA Flowdock Yes 
Checkly Yes 
Coroot Yes 
IBM NS1 Connect Yes 
Jellyfish Yes 
Kaholo Yes 
Monyog Yes 
Moxtra Yes 
OrbOps AI Yes 
Pantomath Yes 
Rigor Monitoring & Optimization Yes 
SolarWinds Pingdom Yes 
StatHat Yes 
Tability Yes 
Teleport Yes 
Truto Yes 

Integrations

AlertSite No 
Amazon EC2 No 
Arrcus Connected Edge No 
Bastille No 
CA Flowdock No 
Checkly No 
Coroot No 
IBM NS1 Connect No 
Jellyfish No 
Kaholo No 
Monyog No 
Moxtra No 
OrbOps AI No 
Pantomath No 
Rigor Monitoring & Optimization No 
SolarWinds Pingdom No 
StatHat No 
Tability No 
Teleport No 
Truto No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

PagerDuty

Founded

2006

Country

United States

Website

www.pagerduty.com

Vendor Details

Company Name

TransBit Technologies Software

Founded

2007

Country

India

Website

www.tbitsglobal.com

Product Features

DevOps

Approval Workflow Yes 
Dashboard Yes 
KPIs Yes 
Policy Management Yes 
Portfolio Management Yes 
Prioritization Yes 
Release Management Yes 
Timeline Management Yes 
Troubleshooting Reports Yes 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery Yes 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management Yes 
Task Management Yes 
Ticket Management Yes 

Incident Response

Attack Behavior Analytics No 
Automated Remediation No 
Compliance Reporting No 
Forensic Data Retention No 
Incident Alerting No 
Incident Database No 
Incident Logs No 
Incident Reporting No 
Privacy Breach Reporting No 
SIEM Data Ingestion / Correlation No 
SLA Tracking / Management No 
Security Orchestration No 
Threat Intelligence No 
Timeline Analysis No 
Workflow Automation No 
Workflow Management No 

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management No 

IT Alerting

Alert Noise Reduction Yes 
Alert Routing Yes 
Dynamic Notifications Yes 
Enriched Incident Context Yes 
Escalation Policies Yes 
Incident History Audit Yes 
Multi-User Alerting Yes 
Multiple Alert Types Yes 
On-Call Management Yes 
Rich HTML Email Notifications Yes 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling Yes 
Software Inventory No 
User Activity Monitoring Yes 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management No 
Release Management Yes 
Self Service Portal No 
Service Catalog No 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management No 
Contract/License Management Yes 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal No 

Log Management

Archiving No 
Audit Trails No 
Compliance Reporting No 
Consolidation No 
Data Visualization Yes 
Event Logs Yes 
Network Logs No 
Remediation Yes 
Syslogs No 
Thresholds No 
Web Logs No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting No 

SaaS Management

License Management Yes 
Onboarding Yes 
Renewal Management Yes 
SaaS Operations Management Yes 
Shadow IT Detection Yes 
Spend Management Yes 
Subscription Management Yes 
Usage Tracking / Analytics Yes 
Vendor Management Yes 

Server Management

CPU Monitoring Yes 
Credential Management No 
Database Servers Yes 
Email Monitoring No 
Event Logs Yes 
History Tracking Yes 
Patch Management Yes 
Scheduling Yes 
User Activity Monitoring Yes 
Virtual Machine Monitoring No 

Website Monitoring

Availability Testing No 
Event Logs Yes 
Event-Based Notifications Yes 
FTP Monitoring No 
Mail Server Monitoring Yes 
Maintenance Scheduling No 
Performance Metrics No 
Real Time Monitoring Yes 
Transaction Monitoring No 
Uptime Reporting No 

Product Features

Issue Tracking

Assignment Management No 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

Task Management

Collaboration No 
Create Subtasks Yes 
Gamification Yes 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks No 
Reporting/Analytics Yes 
Spreadsheet View Yes 
Task Board View Yes 
Task Planning Yes 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking Yes 
To-Do List View Yes 

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