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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Oracle Smart Space features a pioneering gadget-based user interface tailored for enterprise performance management and business intelligence. As an integral part of the Oracle Business Intelligence foundation, Smart Space comprises a collection of customizable gadgets that operate on desktop environments, ensuring uninterrupted access to crucial financial, operational, and performance data. Furthermore, it includes a development toolkit that allows the creation of additional gadgets and services utilizing familiar development languages and methodologies, alongside a secure instant messaging system to facilitate collaborative decision-making. The content within Smart Space gadgets is automatically refreshed throughout the day, alleviating the need for business users to search for up-to-date information or the latest report versions. With a visually engaging and user-friendly interface, individuals can seamlessly modify Smart Space to fit their specific workflows, ultimately enhancing productivity and decision-making efficiency. This innovative solution empowers organizations to stay informed and responsive in a fast-paced business landscape.

Description

When technology functions properly, it significantly enhances our lives, but it doesn't always cooperate. That's precisely why our services are accessible whenever you need assistance. We cater to a wide range of devices, including PCs, Macs, iOS, Android, and various connected gadgets such as home automation systems, home theaters, wearables, gaming consoles, and drones. Our mission is to ensure that you are not only set up properly but also that everything remains in smooth operation. So go ahead, indulge in your devices and enjoy the benefits they bring to your daily life.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Oracle Business Intelligence (OBIEE) Yes 
Oracle Hyperion Yes 

Integrations

Oracle Business Intelligence (OBIEE) No 
Oracle Hyperion No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Oracle

Country

United States

Website

www.oracle.com/middleware/technologies/smart-space.html

Vendor Details

Company Name

Support.com

Website

support.com

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up No 
Dashboard No 
Key Performance Indicators No 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard Yes 
Incident Management No 
Problem Management No 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat Yes 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback Yes 

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