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Description
Connecting businesses with their clients at the opportune moment, consistently. OptimalQ’s Science of Availability™ represents a revolutionary advancement that utilizes AI and Big Data, allowing companies to connect with prospects and customers when they are both mentally and physically ready. An overview of OptimalQ reveals that real-time availability is now easily accessible. By integrating historical data with current enterprise information and its external sensor network, OptimalQ helps forecast the optimal moments to engage with consumers, the duration of their availability, and the communication channels most likely to yield conversions. Say goodbye to phone tag. OptimalQ fine-tunes the timing for customer interactions, eliminating unsuccessful outreach, missed connections, and the irritation of customers waiting for callbacks. Tackle inefficiencies head-on. With businesses unable to connect with 35-50% of their clientele, significant revenue is lost; however, OptimalQ enhances the likelihood of reaching these customers, ultimately putting more money back into your business’s coffers. By optimizing engagement strategies, OptimalQ ensures that companies maximize their potential for success.
Description
Live chat allows you to collect customer data and make connections in real-time. Our live chat, engagement, and customer management solutions allow you to control all your online conversations. Keep track of visitors' first party data and analyze interactions using reporting, queueing, and workflows. Natural language understanding chatbots can be deployed to intelligently greet visitors, answer questions, triage leads and create tickets. They can also capture custom data and automate back-end processes like order status lookup and appointment setting. Your customers can communicate directly with you via messaging, regardless of where they are located. Customers can reach you via web messaging, WhatsApp Messenger, Facebook Messenger, Twitter and text messaging. Your website can enable scheduled or immediate calls to extend your customer reach. Agents can use the Velaro console to take chats or phone calls.
API Access
Has API
API Access
Has API
Integrations
Facebook
Google Analytics
LinkedIn
NetSuite
Parsey
Salesforce Agentforce Service
WordPress
X (Twitter)
Zendesk
Integrations
Facebook
Google Analytics
LinkedIn
NetSuite
Parsey
Salesforce Agentforce Service
WordPress
X (Twitter)
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19.95 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OptimalQ
Country
Israel
Website
www.optimalq.com
Vendor Details
Company Name
Velaro
Founded
2000
Country
United States
Website
www.velaro.com
Product Features
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking