Purplepass Ticketing
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Average Ratings 3 Ratings
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Description
Optanik Support serves as a cloud-based help desk designed for IT service providers and internal teams, consolidating email requests, a customer portal without account requirements, Optanik Need Help submissions, and tickets generated through fleet automations and alerts into a single manageable queue. Staff members have the capability to allocate tickets to specific teams or distribute them evenly, categorize them effectively, utilize email templates, and analyze reports for improved efficiency. A single Optanik email and password combination grants access to Support, Keyring, and OptaMeet, enhancing user convenience. When submitting a ticket, requesters can conveniently link an endpoint by providing its serial number during the first request. From within a ticket, staff can also isolate a designated device on the Optanik Network or set up and modify an OptaMeet meeting as needed. Additionally, OptAi can transcribe the meetings organized through tickets and incorporate summaries into internal notes for reference. The service package includes a REST API, MCP, and webhooks for further integration. While requesters enjoy free access, technician seats are offered at a rate of $10 each per month, ensuring budget-friendly options for organizations. For inbound email-to-ticket functionality, a paid Optanik endpoint or a $10 monthly owner seat is necessary, although the owner’s seat is complimentary with the purchase of at least one paid endpoint, creating a flexible pricing structure for diverse needs. This comprehensive setup not only streamlines support processes but also enhances communication and collaboration among team members.
Description
Purplepass is the ultimate event management hub with everything event planners need to run a successful event. Started in 2008, they power countless assigned seating, ticketing venues, free event registration events, concerts, fairs, festivals, and even comprehensive season pass ticketing events.
Beyond ticketing, the platform has extensive features for event management. Everything from real-time sales alerts and geography heat maps, to multi-user support and marketing integrations. They work to provide superior customer service to both customers and event promoters while offering a powerful yet intuitive way to manage, promote, and purchase tickets for an event.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Axis LMS
No
Constant Contact
No
Facebook
No
Mailchimp
No
Model Context Protocol (MCP)
Yes
Salesforce
No
SurveyMonkey
No
WordPress
No
Integrations
Axis LMS
Yes
Constant Contact
Yes
Facebook
Yes
Mailchimp
Yes
Model Context Protocol (MCP)
No
Salesforce
Yes
SurveyMonkey
Yes
WordPress
Yes
Pricing Details
$10/technician/month
$10 per technician per month, billed monthly. Requesters can submit tickets for free. Inbound email-to-ticket requires either a paid Optanik endpoint or a $10/month owner seat. The owner seat is free with at least one paid Optanik endpoint.
Free Trial
No
Free Version
Yes
Pricing Details
Free
Zero box office fees
Zero map building fees
Free for free events
Zero sign up and contract fees
Zero map building fees
Free for free events
Zero sign up and contract fees
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Optanik
Founded
2026
Country
United States
Website
optaniksupport.com
Vendor Details
Company Name
Purplepass
Founded
2008
Country
United States
Website
www.purplepass.com/learn/
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Event Check In
Attendee Segmentation
Yes
Badge Printing
Yes
Data Import / Export
Yes
Data Synchronization
Yes
Guest List Management
Yes
Guest List Search
Yes
Lead Capture
Yes
Multi-Event
Yes
QR Codes
Yes
Reporting/Analytics
Yes
Ticketing
Yes
Event Management
Attendee Management
Yes
Badge Management
No
Conferences / Conventions
Yes
Exhibit / Vendor Management
Yes
Gamification
No
Room Block Management
No
Social Media Promotion
No
Sponsorship Management
No
Surveys & Feedback
Yes
Ticketing
Yes
Volunteer Management
Yes
Weddings / Parties
Yes
Event Marketing
Audience Segmentation
No
Campaign Management
Yes
Email Marketing
Yes
Event Calendar
Yes
Landing Pages / Web Forms
Yes
Location-Based Marketing
Yes
Reporting/Analytics
Yes
Social Media Promotion
No
Surveys & Feedback
Yes
Website Management
Yes
Festival Management
Artist Management
Yes
Barcode / Ticket Scanning
Yes
CRM
Yes
Contract Management
Yes
Credential Management
Yes
Staff Scheduling
Yes
Ticketing
Yes
Transportation Management
No
Vendor Management
Yes
Volunteer Management
Yes
Ticketing
Barcode / Ticket Scanning
Yes
Box Office Management
Yes
Concessions Management
Yes
Customer Database
Yes
Event Management
Yes
Fundraising Management
Yes
General Admission
Yes
Kiosk Ticketing
Yes
Mobile Ticketing
Yes
Online Ticketing
Yes
Onsite Ticketing
Yes
POS
Yes
Print-at-Home
Yes
Reserved Seating
Yes
Season Tickets
Yes
Ticket Brokering
No
VIP & Discount Tickets
Yes
Virtual Event Platforms
Alerts/Notifications
Yes
Attendee Management
Yes
Customizable Branding
Yes
Event Management
Yes
File Sharing
Yes
Lead Capture
No
Live Audio/Video Chat
Yes
Live Text Chat
No
Mobile Access
Yes
Moderation
No
Pre-made Templates
Yes
Presentation Tools
No
Q&A
No
Reporting/Analytics
Yes
Social Media Promotion
No
Surveys/Polls
Yes
Virtual Booths
Yes
Virtual Lobby
Yes
Alternatives
No Alternatives
