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Description
Use ideas to improve your products, services, and digital experiences. Collecting and managing ideas from customers, employees. OpenideaL, an open-source platform that allows companies and organizations to collaborate and share ideas with customers and employees, is OpenideaL. It is a tool for decision-makers who use insights and feedback to make strategic decisions. Each user will have a unique experience. This includes features such as idea, challenges, commenting, and more. Invite your employees and teams to take part in company decisions. They can also share their ideas about how to improve the company's services, products, and workflow. OpenideaL can be used by companies and organizations that want to share strategic decisions, future product plans, and services with customers. It is ideal for analysts and decision makers who need to make strategic choices, as well as stakeholders who want to broaden their understanding of the problem.
Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
API Access
Has API
API Access
Has API
Integrations
Azure DevOps Projects
Azure Marketplace
Confluence
DeepL
Facebook
Facebook Messenger
Flowlu
Google Play
Google Workspace
HubSpot CRM
Integrations
Azure DevOps Projects
Azure Marketplace
Confluence
DeepL
Facebook
Facebook Messenger
Flowlu
Google Play
Google Workspace
HubSpot CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$149.00/month/ 2 Agents
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Openideal
Country
United States
Website
www.openidealapp.com
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Product Features
Idea Management
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Innovation
Collaboration
Discussion Threads
Engagement Monitoring
Evaluation Workflow
Feedback Management
Gamification
Idea Ranking
Ideation / Crowdsourcing
Open Innovation
Polls / Voting
Trend Tracking
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Idea Management
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal