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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OpenText AI Operations Management (Operations Bridge) is a comprehensive AIOps platform designed to provide enterprises with full-stack visibility and automated management of IT operations across cloud, on-premises, and XaaS environments. The solution dynamically discovers services and dependent resources, consolidating performance and event data from multiple sources to improve IT observability and accelerate incident resolution. Its AI-powered event correlation intelligently groups symptomatic alerts, reducing event noise and speeding up root cause identification. Deployment options include flexible SaaS and on-premises models, enabling organizations to balance control, speed, and scalability according to their strategic priorities. Embedded automation workflows enable rapid remedial actions through thousands of pre-built operations, minimizing manual intervention. The platform also delivers detailed service performance insights to pinpoint resource bottlenecks affecting user experience. OpenText AI Operations Management integrates seamlessly with existing toolchains to provide actionable intelligence and faster mean time to repair. It helps IT teams proactively manage service health and enhance operational efficiency.

Description

Safeguard business service-level agreements by utilizing dashboards that enable monitoring of service health, troubleshooting alerts, and conducting root cause analyses. Enhance mean time to resolution (MTTR) through real-time event correlation, automated incident prioritization, and seamless integrations with IT service management (ITSM) and orchestration tools. Leverage advanced analytics, including anomaly detection, adaptive thresholding, and predictive health scoring, to keep an eye on key performance indicators (KPIs) and proactively avert potential issues up to 30 minutes ahead of time. Track performance in alignment with business operations through ready-made dashboards that not only display service health but also visually link services to their underlying infrastructure. Employ side-by-side comparisons of various services while correlating metrics over time to uncover root causes effectively. Utilize machine learning algorithms alongside historical service health scores to forecast future incidents accurately. Implement adaptive thresholding and anomaly detection techniques that automatically refine rules based on previously observed behaviors, ensuring that your alerts remain relevant and timely. This continuous monitoring and adjustment of thresholds can significantly enhance operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AXYVOR No 
BlueCat Gateway No 
CloudApper iPaaS No 
CloudFabrix No 
Deep Instinct Yes 
Evolven No 
Kovair DevOps Yes 
Microsoft Exchange Yes 
Open Content Platform Yes 
Rally Software Yes 
RegDesk Yes 
SAP Store No 
Splunk User Behavior Analytics No 
Swimlane Yes 
The Galileo Suite No 

Integrations

AXYVOR Yes 
BlueCat Gateway Yes 
CloudApper iPaaS Yes 
CloudFabrix Yes 
Deep Instinct No 
Evolven Yes 
Kovair DevOps No 
Microsoft Exchange No 
Open Content Platform No 
Rally Software No 
RegDesk No 
SAP Store Yes 
Splunk User Behavior Analytics Yes 
Swimlane No 
The Galileo Suite Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/ai-operations-management

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.splunk.com/en_us/products/it-service-intelligence.html

Product Features

Configuration Management

Access Control / Permissions Yes 
Application Deployment Yes 
Automated Provisioning Yes 
Infrastructure Automation Yes 
Node Management Yes 
Orchestration Yes 
Reporting Analytics / Visualization Yes 
Task Management Yes 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Product Features

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

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