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Average Ratings 0 Ratings
Description
Sigma Software's OmniCareTM Real-time, Online Convergent (Multi-Play) Billing solution eliminates obstacles to providing advanced real-time convergent experiences, offering a comprehensive suite of core real-time products that will enhance subscriber growth, boost revenue, and elevate profitability. Recognizing that precise charging and billing play a vital role in the Quality of Experience (QoE) for Communication Services Providers (CSPs), Sigma Software designed OmniCare™ to facilitate seamless management across any service, network, and subscriber type. This innovative solution delivers genuine convergence through a singular billing platform capable of managing prepaid transactions, real-time charging, and a variety of services including wireless (4G, LTE, VoLTE), cable, broadband, satellite, data, voice, and SMS. Additionally, it caters to postpaid customers by offering advanced features such as intricate customer hierarchies, CDR re-rating, volume discounts, customizable reporting, roaming charges, and interconnect billing, thus ensuring comprehensive coverage of all customer requirements. As a result, CSPs can enhance their operational efficiency while simultaneously improving their customer satisfaction levels.
Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Optimum
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sigma Software Solutions
Founded
2002
Country
Canada
Website
www.sigma-software.ca
Vendor Details
Company Name
ESG
Founded
1998
Country
United States
Website
www.isigma.net
Product Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
Catalog Management
Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Product Attributes
Customizable Catalogs
Desktop Publishing
Pricing Management
Product Comparison
Search
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management