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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Our secure, compliance-driven offerings for data management will elevate your email and SMS campaigns. To simplify suppression list management, you can store and access all previous and new opt-outs in a secure platform. Distribute the appropriate suppression files for email to all third party mailers and partners to centralize and monitor this complicated process. Automate the email opt-out collection workflow, processing and distribution in real time to improve the efficiency of email suppression list management. OPTIZMO, an Enterprise Class Solution, automates email suppression list management. It streamlines all Opt-Out preferences of your subscribers and optimizes email marketing operations. OPTIZMO leverages state-of-the art technology to enhance the security, visibility and collection of private consumer data for your organization, enabling effective email marketing campaigns.

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform
Cisco CX Cloud
Everflow
Ongage

Integrations

Avaya Experience Platform
Cisco CX Cloud
Everflow
Ongage

Pricing Details

$172.50/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OPTIZMO Technologies

Founded

2009

Country

United States

Website

www.optizmo.com

Vendor Details

Company Name

IntraNext Systems

Country

United States

Website

intranext.com/solutions/smartsip

Product Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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