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Description
OPPSCIENCE harnesses the power of big data and AI to convert information into actionable knowledge through a streamlined and user-friendly process. We offer innovative platforms and applications designed to facilitate swift decision-making while providing contextual insights all from a single access point. Our team at OPPSCIENCE has engineered a range of technologies that ensure secure and intuitive retrieval of information across diverse formats and sources. This capability allows us to transform extensive datasets into dependable and practical knowledge, thereby equipping our users to navigate complex decision-making scenarios with ease. Our mission is to enable you to operate more efficiently and effectively. With two decades of dedicated research and development, OPPSCIENCE experts have advanced various technologies including Natural Language Processing (NLP), linked data, artificial intelligence (AI), and search and knowledge modeling. This extensive background is aimed solely at delivering seamless and rewarding experiences, helping to transform fragmented data into cohesive and compelling arguments for better decision-making. Ultimately, we strive to elevate the quality of decisions made by our users, ensuring that they have the best tools at their disposal.
Description
Enhance the productivity of agents and facilitate seamless self-service options by collecting and disseminating pertinent, current information. By utilizing the SAP Knowledge Central solution from NICE, organizations can optimize support operations and boost customer loyalty through consistent delivery of the latest product and service updates across various platforms. Self-service capabilities can be conveniently accessed via portals, search engines, community forums, and additional channels. Customer service representatives benefit from contextual knowledge support, which aids in delivering efficient service. The solution also features integrated reporting tools that help pinpoint significant customer behaviors and search patterns. With seamless integration into SAP Service Cloud, businesses can achieve rapid resolutions to customer inquiries. By ensuring that clients receive the appropriate information at the right time and place, overall customer satisfaction can be significantly enhanced. Furthermore, creating content that is optimized for search engines will enable the quickest access to vital information. By effectively decreasing contact volumes, customer service efficiency can be markedly improved, ultimately allowing for quicker resolution of customer issues through smart, contextual knowledge management. This approach not only addresses immediate concerns but also fosters long-term customer relationships.
API Access
Has API
API Access
Has API
Integrations
MindTouch
SAP Joule
SAP Service Cloud
SAP Store
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OPPSCIENCE
Founded
2017
Country
France
Website
oppscience.com
Vendor Details
Company Name
SAP
Founded
1972
Country
Germany
Website
www.sap.com/products/knowledge-management.html
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
