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Description
OMniLeads is an independent software solution tailored for Contact Centers, built on the principles of Free Software GPL V3, and specifically designed to enhance the management, functioning, and oversight of Contact Centers. Its comprehensive features enable all Call Center activities to be executed via web-based interfaces, ensuring that both agents and supervisors have access to their necessary tools within a unified application, thanks to the integration of WebRTC standards. The system is capable of identifying answering machines and can respond based on predetermined protocols that may include leaving a recorded message, attempting to reconnect later, or bypassing the contact altogether, all aimed at optimizing operational time and efficacy. OML accommodates various roles, including administrator, supervisor, client, and agent, with distinct levels of access and information tailored to meet the specific requirements of each role. Additionally, users can be customized according to the unique needs of individual projects, offering flexibility in management. OML can be implemented in an All In One (AIO) setup or configured to distribute the workload among separate servers dedicated to applications, databases, and communications, thereby enhancing scalability and performance. The versatility and efficiency of OML make it a valuable asset for any Contact Center looking to improve its operations.
Description
Introducing an advanced solution that seamlessly integrates with your current premise-based call center to deliver genuine omni-channel functionality. This innovative software suite features as many as 20 top-tier customer experience applications that can be deployed swiftly and effortlessly within days, all at an affordable price. It necessitates only slight adjustments to your existing call center infrastructure. By transforming traditional voice-only agents into versatile omni-channel representatives, it enables simultaneous communication through voice, chat, social media, email, and web platforms. Moreover, it supports "anytime" interaction with online chat via text messaging, replacing the need for direct human agent contact. The system tracks the customer journey with a unique Screen Pop feature that reveals repeat contacts and a historical overview of previous engagements. It even personalizes the experience by greeting returning callers by name and suggesting a connection to their last agent. This comprehensive approach ensures that customer interactions are more efficient and tailored to individual needs.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$19
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Freetech Solutions
Founded
2010
Country
Argentina
Website
www.omnileads.net
Vendor Details
Company Name
Primas Group
Founded
1994
Country
United States
Website
www.primas.net/primas-cx
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics