Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Noise Firewall is a software tool for shared workspaces and call centers. It blocks ambient noise from the call center/shared workspace and stops customers from hearing it. It protects customers from ambient noises such as supervisors giving instructions, announcements on PA, and other agents talking to customers. Supports hybrid work models that combine remote work with work in the office. The Noise Firewall can also be used to remove non-human sounds such as car horns and barking dogs. It can be deployed in virtually any telephony environment. It supports both a distributed or centralized architecture. It does not require any connection to any cloud service. In addition, it protects sensitive and personal data from being overheard. This is in accordance with regulations such as HIPAA, FedRAMP, HIPAA and GDPR. It provides a useful dashboard that displays statistics about call quality, including a Noise Map of the Call Center.
Description
PBXMate is specifically designed for providers of conferencing solutions, developers and operators of VoIP technologies, as well as organizations aiming to eliminate echo and noise during their phone conversations. This software solution operates independently of hardware modifications, making it user-friendly and efficient. Featuring advanced algorithms for noise reduction and server-side echo cancellation, PBXMate actively monitors network quality, offering immediate visual notifications if call quality deteriorates. SoliCall’s PBXMate seamlessly integrates with any network utilizing the standard SIP interface. Thanks to its plug-and-play technology, users can initiate noise reduction within minutes without needing to alter existing hardware setups. PBXMate also provides real-time statistics for ongoing calls and aggregated data for all processed calls, allowing users to observe the enhancements made in call quality. This insight not only aids in appreciating the positive impact of PBXMate but also empowers users with better control over various call quality parameters. Overall, PBXMate enhances the communication experience by ensuring clearer conversations and reducing disruptive noise.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SoliCall
Founded
2006
Country
Israel
Website
solicall.com/noise-firewall/
Vendor Details
Company Name
SoliCall
Founded
2006
Country
Israel
Website
solicall.com/pbxmate/
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration