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Description
Noise Firewall is a software tool for shared workspaces and call centers. It blocks ambient noise from the call center/shared workspace and stops customers from hearing it. It protects customers from ambient noises such as supervisors giving instructions, announcements on PA, and other agents talking to customers. Supports hybrid work models that combine remote work with work in the office. The Noise Firewall can also be used to remove non-human sounds such as car horns and barking dogs. It can be deployed in virtually any telephony environment. It supports both a distributed or centralized architecture. It does not require any connection to any cloud service. In addition, it protects sensitive and personal data from being overheard. This is in accordance with regulations such as HIPAA, FedRAMP, HIPAA and GDPR. It provides a useful dashboard that displays statistics about call quality, including a Noise Map of the Call Center.
Description
PBXMate is specifically designed for providers of conferencing solutions, developers and operators of VoIP technologies, as well as organizations aiming to eliminate echo and noise during their phone conversations. This software solution operates independently of hardware modifications, making it user-friendly and efficient. Featuring advanced algorithms for noise reduction and server-side echo cancellation, PBXMate actively monitors network quality, offering immediate visual notifications if call quality deteriorates. SoliCall’s PBXMate seamlessly integrates with any network utilizing the standard SIP interface. Thanks to its plug-and-play technology, users can initiate noise reduction within minutes without needing to alter existing hardware setups. PBXMate also provides real-time statistics for ongoing calls and aggregated data for all processed calls, allowing users to observe the enhancements made in call quality. This insight not only aids in appreciating the positive impact of PBXMate but also empowers users with better control over various call quality parameters. Overall, PBXMate enhances the communication experience by ensuring clearer conversations and reducing disruptive noise.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SoliCall
Founded
2006
Country
Israel
Website
solicall.com/noise-firewall/
Vendor Details
Company Name
SoliCall
Founded
2006
Country
Israel
Website
solicall.com/pbxmate/
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
Yes
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
No