Noise Firewall Description
Noise Firewall is a software tool for shared workspaces and call centers. It blocks ambient noise from the call center/shared workspace and stops customers from hearing it. It protects customers from ambient noises such as supervisors giving instructions, announcements on PA, and other agents talking to customers. Supports hybrid work models that combine remote work with work in the office. The Noise Firewall can also be used to remove non-human sounds such as car horns and barking dogs. It can be deployed in virtually any telephony environment. It supports both a distributed or centralized architecture. It does not require any connection to any cloud service. In addition, it protects sensitive and personal data from being overheard. This is in accordance with regulations such as HIPAA, FedRAMP, HIPAA and GDPR. It provides a useful dashboard that displays statistics about call quality, including a Noise Map of the Call Center.
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Company Details
Media
- Unlimited Calling, Faxing, SMS, Conferencing.
Product Details
Noise Firewall Features and Options
Noise Firewall User Reviews
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Great Voice Cancellation Edited: Mar 28 2023
Summary: We installed SoliCall several months ago and are very happy with both the product and the support. Worth every penny.
Positive: Seamlessly listens to all the agents and using a unique AI technology identifies the source of each voice and keeps only the primary speaker. This software has a dramatic impact on call quality in our noisy call center. The Noise Firewall offers a dynamic dashboard that presents information on live calls & closed calls. The dashboard also shows a Noise-Map visualizing the noisy locations in the call center and identifies the noisy agents. And lastly, SoliCall's support team is very responsive and professional.
Negative: Do not offer license to small call centers with less than 20 agents.
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