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API Access
Has API
API Access
Has API
Integrations
Dynamics 365 Customer Service
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Symbee
Integrations
Dynamics 365 Customer Service
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Symbee
Pricing Details
$110/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux
Deployment
SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
www.microsoft.com/en-us/dynamics-365/products/contact-center
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/conversational-ai/intelligent-virtual-assistant/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
