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features
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support

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Description

NeoSound Intelligence is an innovative AI technology firm dedicated to transforming emotions into actionable insights, aiming to enhance the quality of interactions between organizations and their customers. Our goal is to elevate all forms of communication that occur between consumers and businesses. By offering advanced AI-driven speech analytics tools, we assist call center operations in refining their customer engagement strategies. We empower organizations to convert phone calls into increased revenue. Our technology enables automatic listening to customer calls, facilitating the optimization of communication. NeoSound's tools provide valuable, actionable insights derived from phone conversations, enhancing the overall quality of customer interactions. Beyond mere speech-to-text capabilities, our intelligent algorithms conduct in-depth analyses of acoustics and intonation. This means our machines are trained to understand not only the words spoken but also the nuances of how they are expressed. Consequently, our solutions are tailored to meet the specific needs of your company with precision. NeoSound combines cutting-edge speech-to-text semantic analytics with comprehensive acoustic intonation analysis, providing a holistic approach to understanding customer communication. With our unique offerings, we strive to redefine the landscape of customer interactions.

Description

Seeduplex represents a cutting-edge full-duplex speech large language model that operates on an innovative “listen while speaking” paradigm to facilitate more natural, fluid, and accurately timed voice interactions. Unlike conventional half-duplex systems that switch between listening and responding, it continually processes and comprehends audio from the user, enabling simultaneous listening and speaking while being aware of the surrounding acoustic environment. Its advanced interference suppression capabilities effectively differentiate genuine user input from background distractions such as noise, broadcasts, navigation cues, and overlapping conversations, thereby minimizing incorrect responses and disruptions in intricate scenarios. Furthermore, Seeduplex integrates both speech and semantic features for dynamic endpoint detection, allowing it to discern when a user is contemplating, pausing, correcting themselves, or has completed their statement. This model exhibits the ability to patiently endure reflective silences, provide swift responses immediately after an utterance concludes, and seamlessly cease speaking when interrupted, ensuring a more engaging interaction. Ultimately, the design of Seeduplex aims to enhance user experience by making voice communication feel more intuitive and responsive.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Google Cloud Platform Yes 

Integrations

Amazon Web Services (AWS) No 
Google Cloud Platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

NeoSound Intelligence

Founded

2018

Country

Netherlands

Website

www.neosound.eu/

Vendor Details

Company Name

ByteDance

Founded

2012

Country

China

Website

seed.bytedance.com/en/seeduplex

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis No 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros Yes 
Multi-Languages Yes 
Specialty Vocabularies No 
Speech-to-Text Analysis Yes 
Variable Frequency No 
Voice Recognition No 

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