
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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Cartesia Sonic-3.6
Sonic is an advanced text-to-speech model designed specifically for real-time voice agents, featuring a natural delivery system with a response time of less than 90 milliseconds and supporting over 40 languages seamlessly. Its primary aim is to facilitate effortless voice interactions, characterized by a tone that adapts to various contexts, a steady pacing, and speech that aligns with the natural flow of conversation. Sonic automatically interprets the emotional nuances within transcripts, adjusting its delivery accordingly, and allows for the direct insertion of non-verbal cues like laughter into the spoken text. Faithful to the original transcripts, the model generates clear audio across different languages and voice options while effortlessly managing alphanumeric data, including order and phone numbers, email addresses, and IDs, without requiring any prior processing. Its context-aware pronunciation ensures that heteronyms are articulated correctly based on surrounding terms, and customizable pronunciation dictionaries empower teams to dictate how specific proper nouns and industry-related terminology should be pronounced. This comprehensive approach not only enhances the quality of interactions but also tailors the user experience to meet diverse communication needs.
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Cartesia Sonic-3.5
Sonic 3.5 represents Cartesia's most advanced and fluid text-to-speech model, engineered for dynamic voice synthesis with an impressive latency of under 90 milliseconds and proficient in 42 languages. This model is adept at accurately adhering to transcripts, vocalizing confirmation codes, and interpreting heteronyms seamlessly without the need for any preprocessing, while also maintaining the expressiveness required for genuine conversations. It aims to provide speech of native quality across diverse languages, ensuring that audio clarity is prioritized in every voice output, thus eliminating the need for post-production corrections. Sonic 3.5 excels in delivering high-fidelity audio, making it an ideal choice for production environments where quality, speed, and reliability are essential. The model's engaging conversational style features effective pacing and a genuine emotional range, specifically calibrated for diverse support and agent transcripts. Moreover, it naturally articulates alphanumeric sequences—such as order numbers, phone numbers, IDs, and email addresses—in all supported languages, and its context-sensitive English pronunciation ensures that words like "read," "bass," and "bow" are pronounced correctly based on their textual context. This level of sophistication in voice generation not only enhances user experience but also establishes Sonic 3.5 as a leader in the field of text-to-speech technology.
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