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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The Nowtis Suite is an innovative ERP solution tailored for enhancing customer relations, enabling you to create and oversee all your marketing campaigns effectively. Serving as a comprehensive manager for various campaign types, this suite facilitates seamless integration of your contact center with other essential software within your organization. It supports multiple sites, campaigns, channels, and advertisers, allowing you to consolidate all interactions with your prospects and clients in one place. You can effortlessly manage mass communications through fax, email, or SMS, scheduling them according to your preferences. With robust analytics at your fingertips, you can track metrics such as erroneous email addresses, open rates, read rates, and click rates. The suite also allows for the integration of customer and prospect databases while facilitating checkouts, whether done manually or automatically, and accommodates various formats like CSV or Excel. Data files can be automatically integrated via email, FTP, or web service, and you also have the option for real-time manual integration. Additionally, you can extract data both in real-time and automatically, with the flexibility to adjust your parameters and fully customize your extraction templates. Overall, the Nowtis Suite provides a comprehensive toolset that streamlines your marketing efforts and enhances communication efficiency.

Description

Our clients find innovative strategies to reduce call center expenses, enhance revenue potential, and mitigate compliance risks through our adaptable and scalable solutions. By leveraging advanced technologies such as AI, Natural Language Processing, and Intelligence Tools, we transform raw, unstructured call data into organized, valuable datasets for in-depth analysis. This empowers businesses to make informed decisions based on every interaction in sales, service, or marketing. Our Voice Analytics software efficiently transcribes contact center conversations and organizes the resulting data into actionable insights. With the help of natural language processing (NLP), recordings are automatically transcribed for ease of use. Furthermore, our industry-leading query solution allows users to analyze, inspect, and categorize calls effectively. We also provide automatic detection and redaction of sensitive information, such as PCI and PII, from both audio and transcripts. Our system incorporates 40 paralinguistic metrics, including silence, overtalk, dynamism, and sentiment, to offer comprehensive insights. Utilizing machine learning, we can identify and predict complex behaviors with impressive accuracy. Additionally, we extend our analytical capabilities to chat, email, CRM, and support data, ensuring a holistic understanding of customer interactions while continuously refining our tools for better performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Clarity Connect
Freshsales
Genesys Cloud CX
HireVue Video Interviewing
SpotIQ
Tableau
Twilio
Vonage Communications APIs (Nexmo)
Voxbone

Integrations

Amazon Connect
Clarity Connect
Freshsales
Genesys Cloud CX
HireVue Video Interviewing
SpotIQ
Tableau
Twilio
Vonage Communications APIs (Nexmo)
Voxbone

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Deewigo

Founded

2015

Website

www.deewigo.com/suite-erp-crm-centre-appel-nowtis.php

Vendor Details

Company Name

VoiceBase

Founded

2010

Country

United States

Website

www.voicebase.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives