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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Nowtis Suite is an innovative ERP solution tailored for enhancing customer relations, enabling you to create and oversee all your marketing campaigns effectively. Serving as a comprehensive manager for various campaign types, this suite facilitates seamless integration of your contact center with other essential software within your organization. It supports multiple sites, campaigns, channels, and advertisers, allowing you to consolidate all interactions with your prospects and clients in one place. You can effortlessly manage mass communications through fax, email, or SMS, scheduling them according to your preferences. With robust analytics at your fingertips, you can track metrics such as erroneous email addresses, open rates, read rates, and click rates. The suite also allows for the integration of customer and prospect databases while facilitating checkouts, whether done manually or automatically, and accommodates various formats like CSV or Excel. Data files can be automatically integrated via email, FTP, or web service, and you also have the option for real-time manual integration. Additionally, you can extract data both in real-time and automatically, with the flexibility to adjust your parameters and fully customize your extraction templates. Overall, the Nowtis Suite provides a comprehensive toolset that streamlines your marketing efforts and enhances communication efficiency.

Description

Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours. Playvox believes that great customer experiences begin with people.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

5X
CloudTalk
Dataddo
Dialpad Connect
Dialpad Support
Freshdesk
Indent
Intercom
LiveChat
Pandium
Salesforce
Sedric AI
ServiceNow
Zendesk

Integrations

5X
CloudTalk
Dataddo
Dialpad Connect
Dialpad Support
Freshdesk
Indent
Intercom
LiveChat
Pandium
Salesforce
Sedric AI
ServiceNow
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Deewigo

Founded

2015

Website

www.deewigo.com/suite-erp-crm-centre-appel-nowtis.php

Vendor Details

Company Name

Playvox

Founded

2012

Country

United States

Website

www.playvox.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives

QEval Reviews

QEval

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