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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.

Description

Stay Staffed’s cloud-based management software aids organizations of all sizes in achieving cost efficiency, enhancing employee retention, and boosting overall morale. Our Vendor Staffing Management (VSM) solutions eliminate the need for upfront investments in hardware or software, while effectively increasing productivity and lowering operational costs. The web-based Candidate Direct Marketplace® offered by StayStaffed is adaptable to any organization and serves as the perfect technological solution for managing contingent staffing needs through a unified process. Additionally, our VMS significantly improves HR metrics such as the cost per hire, vacancy rates, time-to-fill, and satisfaction among hiring managers. By integrating our VMS technology with a customized managed services approach, employers not only access superior contingent and permanent talent but also benefit from a streamlined staffing process that aligns with their workforce management objectives. Ultimately, Stay Staffed empowers organizations to optimize their staffing strategies and enhance their overall operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Call Coach AI
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
Syniti Data Connectivity
Syniti Knowledge Platform
ULAP SBCaaS

Integrations

Call Coach AI
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
Syniti Data Connectivity
Syniti Knowledge Platform
ULAP SBCaaS

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com/products/workforce-management

Vendor Details

Company Name

Stay Staffed

Country

United States

Website

www.staystaffed.com

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Vendor Management

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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