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ease
features
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support

Description

NiCE Employee Engagement Manager is an AI-powered automation tool built to improve workforce engagement and scheduling flexibility. It enables agents to manage their schedules through mobile self-service features such as shift trades and time-off requests. EEM automates intraday staffing adjustments to ensure service levels are maintained. AI-based business rules streamline decision-making while providing transparency into staffing changes. The platform reduces manual administrative work for managers and planners. Employees gain greater ownership over their schedules, leading to higher satisfaction and retention. Real-time alerts help agents stay productive and self-correct when needed. EEM supports dynamic schedule management across distributed and hybrid teams. The solution integrates seamlessly with broader workforce management systems. NiCE EEM helps organizations create a more flexible and engaged contact center workforce.

Description

ShiftNex, an AI-driven platform, revolutionizes healthcare staffing through the matching of nursing professionals with patients based on census data and acuity. It simplifies credential management and compliance, which boosts operational efficiency and improves patient care. Healthcare facilities can manage internal and external employees in a single schedule, attract and retain talents through flexible scheduling options and track workforce credentials. They can also fill shifts quicker with streamlined shift creation and broadcasting. The platform facilitates team communication, provides multi-location visibility, unit management and efficiently manages float pool and agency workers. ShiftNex is a platform that allows healthcare providers to respond quickly to shift opportunities. It also offers easy credential management, access to earned wages early, instant schedule access and seamless communication with team.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AmplifAI
NiCE CXone Mpower
NiCE Workforce Management (WFM)
PointClickCare

Integrations

AmplifAI
NiCE CXone Mpower
NiCE Workforce Management (WFM)
PointClickCare

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com/products/workforce-management/nice-iex-wfm/automate

Vendor Details

Company Name

ShiftNex AI

Founded

2022

Country

United States

Website

shiftnex.com

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Alternatives

ShiftWizard Reviews

ShiftWizard

HealthStream