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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

NiCE Employee Engagement Manager is an AI-powered automation tool built to improve workforce engagement and scheduling flexibility. It enables agents to manage their schedules through mobile self-service features such as shift trades and time-off requests. EEM automates intraday staffing adjustments to ensure service levels are maintained. AI-based business rules streamline decision-making while providing transparency into staffing changes. The platform reduces manual administrative work for managers and planners. Employees gain greater ownership over their schedules, leading to higher satisfaction and retention. Real-time alerts help agents stay productive and self-correct when needed. EEM supports dynamic schedule management across distributed and hybrid teams. The solution integrates seamlessly with broader workforce management systems. NiCE EEM helps organizations create a more flexible and engaged contact center workforce.

Description

RLDatix Workforce is a workforce management suite built to support safer staffing and better care outcomes. It enables organisations to create fair, compliant rosters that balance operational demands with staff wellbeing. By matching skills to real-time demand, the platform helps reduce risk and unnecessary agency spend. Employee engagement is strengthened through mobile self-service tools that allow staff to manage shifts, leave, and communication. Live dashboards provide leaders with clear visibility into workforce performance and cost drivers. Data-driven insights support proactive decision-making before issues escalate. The solution helps ensure compliance with staffing regulations and organisational policies. Integrated workflows reduce manual administration across rostering and workforce planning. RLDatix Workforce also supports redeployment and operational safety decisions in real time. The result is a more connected, efficient, and resilient workforce.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AmplifAI
NiCE CXone Mpower
NiCE Workforce Management (WFM)

Integrations

AmplifAI
NiCE CXone Mpower
NiCE Workforce Management (WFM)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com/products/workforce-management/nice-iex-wfm/automate

Vendor Details

Company Name

RLDatix

Founded

1986

Country

United States

Website

www.rldatix.com/en-apac/solution/workforce/

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Alternatives

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