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features
design
support

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Description

Moorfox is a comprehensive remote monitoring and management (RMM) solution designed for managed service providers (MSPs) and internal IT departments responsible for overseeing both Windows and Linux systems. It features a compact, self-updating agent that facilitates remote desktop access, remote terminal functionality, file transfers, as well as process and service management, alongside patch management that adheres to specific weekly installation windows tailored to each device's timezone. Users receive threshold alerts customized per customer, a unique security score for each machine, and real-time hardware and software inventories, with the ability to link saved scripts into automated workflows. The agent operates by initiating outbound connections only, ensuring that there are no inbound openings, and all sessions are secured with end-to-end encryption. Every action performed within the software is recorded in a secure, append-only activity log. Additionally, QuickSupport enables attended sessions on devices outside of your management scope through a simple nine-digit code, leaving no residual installations behind. The service is complimentary for up to 10 devices, incorporating all features without requiring a credit card, and subsequently costs $2 for each additional device per month, with no tiers, contracts, or minimum requirements, making it an accessible choice for organizations of various sizes. This flexibility allows businesses to scale their monitoring needs efficiently as they grow.

Description

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

ConnectWise PSA No 
ConnectWise ScreenConnect No 
Datto RMM No 
Datto Workplace No 
ScalePad No 
ScalePad Lifecycle Manager No 
Splashtop Remote Support No 
Xero No 
e-automate No 

Integrations

ConnectWise PSA Yes 
ConnectWise ScreenConnect Yes 
Datto RMM Yes 
Datto Workplace Yes 
ScalePad Yes 
ScalePad Lifecycle Manager Yes 
Splashtop Remote Support Yes 
Xero Yes 
e-automate Yes 

Pricing Details

First 10 devices free, then $2
Free Trial No 
Free Version Yes 

Pricing Details

$110 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DevSmooth Software Inc.

Country

Canada

Website

www.moorfox.com

Vendor Details

Company Name

Naverisk

Founded

2007

Country

New Zealand

Website

www.naverisk.com

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Product Features

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues Yes 
Scheduling No 
Task Management Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management No 
Release Management Yes 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management Yes 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

MSP

Backup Management Yes 
Billing & Invoicing Yes 
CRM Yes 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics No 
Resource Management Yes 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Patch Management

Alerts/Notifications Yes 
Automatic Approval No 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management No 
Custom Patches Yes 
Dashboard No 
Network Wide Management Yes 
Patch Prioritization No 
Patch Testing Yes 
Remote Access/Control No 
Vulnerability Scanning Yes 

Professional Services Automation

Billing & Invoicing Yes 
CRM No 
Client Portal Yes 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management Yes 
Proposal Generation No 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback Yes 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Server Management

CPU Monitoring Yes 
Credential Management No 
Database Servers Yes 
Email Monitoring Yes 
Event Logs Yes 
History Tracking No 
Patch Management Yes 
Scheduling Yes 
User Activity Monitoring Yes 
Virtual Machine Monitoring Yes 

Alternatives

No Alternatives

Alternatives

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