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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Offer customers multiple avenues to connect with the business, ensuring comprehensive accessibility. Solutions have been consolidated for user convenience. The app features high-level configurations where nearly all functions within the admin panel and agent console are driven by user roles, allowing administrators to maintain robust control. By integrating diverse interaction channels, the platform facilitates management of various customer queries—be it through chat, email, phone, or offline methods—all in a single location. Additionally, there is an advanced and customizable system for routing incoming requests, which guarantees the systematic allocation of queries to available agents. In today's fast-paced digital landscape, customers reign supreme with significant expectations. While many prefer online shopping for its convenience, they often seek prompt answers to their inquiries, highlighting the importance of effective communication and support in enhancing their shopping experience. Therefore, addressing these needs is crucial for businesses aiming to thrive in a competitive market.

Description

A cutting-edge digital platform designed to enhance employee communication and overall experience, Palmate functions as a virtual assistant equipped with advanced vision and language capabilities, effectively centralizing all interactions for employees and candidates. This innovative solution integrates various features such as deep learning-driven AI, common sense reasoning, and human intervention, along with efficient ticket management, low-code flow integration, and tools for announcements and polls, making it a comprehensive resource for organizations looking to improve their internal communication strategies. Furthermore, by incorporating user feedback, Palmate continuously evolves to better meet the needs of its users.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ClickUp No 
Gmail No 
Google Business Profile No 
Google Maps No 
Instagram No 
Jira No 
LINE No 
Microsoft Dynamics 365 No 
Microsoft Outlook No 
Nebim V3 No 
Shopify No 
Telegram No 
Ticimax No 
TikTok No 
WeChat No 
WhatsApp No 
WooCommerce No 
X (Twitter) No 
YouTube No 
ikas No 

Integrations

ClickUp Yes 
Gmail Yes 
Google Business Profile Yes 
Google Maps Yes 
Instagram Yes 
Jira Yes 
LINE Yes 
Microsoft Dynamics 365 Yes 
Microsoft Outlook Yes 
Nebim V3 Yes 
Shopify Yes 
Telegram Yes 
Ticimax Yes 
TikTok Yes 
WeChat Yes 
WhatsApp Yes 
WooCommerce Yes 
X (Twitter) Yes 
YouTube Yes 
ikas Yes 

Pricing Details

$9 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Mioot

Founded

2003

Country

India

Website

www.mioot.com

Vendor Details

Company Name

Palamar Teknoloji

Founded

2020

Country

Turkey

Website

palmate.ai

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

WhatsApp Marketing

API Yes 
Alerts Yes 
Autoresponder No 
Bulk Messaging Yes 
Campaign Management Yes 
Contact Management Yes 
Multi-Language Support Yes 
Reporting / Analytics Yes 

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