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Description
We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.
Description
Ydea offers a comprehensive cloud solution designed for both technical and commercial oversight of customer relationships. This CUSTOMER SUITE enhances the value derived from customer interactions. With the Customer Portal, users can independently submit support tickets and monitor the status of their requests. Streamline all aspects of technical support, contract oversight, and asset management in one centralized platform, ensuring efficiency and clarity throughout the process. This not only simplifies operations but also improves customer satisfaction by providing transparency and ease of access.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
AI-Q NVIDIA Blueprint
AWS Marketplace
Apify
Azure Marketplace
Cake AI
ChatGPT Plus
Coral
Elestio
Haystack
IBM watsonx.data
Integrations
AI-Q NVIDIA Blueprint
AWS Marketplace
Apify
Azure Marketplace
Cake AI
ChatGPT Plus
Coral
Elestio
Haystack
IBM watsonx.data
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Milvus
Founded
2016
Country
Brazil
Website
milvus.com
Vendor Details
Company Name
YDEA
Founded
2020
Country
Italy
Website
www.ydea.cloud
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
