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Description
An intuitive, comprehensive Help Desk and Service Desk software that adheres to ITIL best practices for organizing your support.
Milldesk is ready to serve any business segment!
The Milldesk solution was developed and aligned with ITIL best practices to help companies increase the operational efficiency of their Help Desks and Service Desks, reduce costs, and improve workflows.
It serves to organize and control support requests from various departments and channels. In other words, with a single multichannel tool, you can centralize support management.
Milldesk is a 100% web-based SaaS software, meaning you don't need to install anything; everything is in the cloud. Your users will have access to an exclusive portal to record requests, free of charge.
Your technicians will also have access to a dashboard to handle support requests. In this case, you only pay for the licenses of the agents responsible for resolving the calls.
Provide unbeatable customer support with Milldesk, boost employee productivity, automate processes, eliminate repetitive tasks, facilitate communication, and enable team collaboration. Without spending a fortune!
Description
atSpoke revolutionizes your service desk experience by transforming chaotic Slack IT support channels into a streamlined service platform. With the help of AI, it can instantly resolve 40% of incoming tickets, ensuring that issues are addressed quickly and efficiently. The system intelligently triages, classifies, and assigns service requests, while also allowing for actions to be triggered across various tools directly from within tickets. This modern workplace service desk simplifies the complexities of traditional IT ticketing, promoting faster and more effective internal support. It is expertly designed for usability and speed, making it accessible to every team member. Utilizing machine learning, atSpoke automates both knowledge sharing and service requests, creating a seamless conversational ticketing experience that integrates with Slack, Teams, email, web, and SMS. With its robust integrations across your technology stack, users can accomplish more without ever leaving the ticketing interface. Tailored specifically for Slack, it provides the ultimate chat experience, and onboarding is a breeze—every employee can start using atSpoke in mere seconds. By automating repetitive tasks with AI, atSpoke significantly boosts overall efficiency in the workplace, allowing teams to focus on more strategic initiatives. Ultimately, atSpoke not only enhances service desk functionality but also empowers employees to work smarter.
API Access
Has API
API Access
Has API
Integrations
Asset Panda
BambooHR
Confluence
Dropbox
Gmail
Jamf Pro
Jira
JupiterOne
Microsoft Outlook
Microsoft Teams
Integrations
Asset Panda
BambooHR
Confluence
Dropbox
Gmail
Jamf Pro
Jira
JupiterOne
Microsoft Outlook
Microsoft Teams
Pricing Details
$25 per user per month
Free Trial
Free Version
Pricing Details
$4 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Milldesk Help Desk Software
Founded
2005
Country
Brazil
Website
softwarehelpdesk.milldesk.com.br/
Vendor Details
Company Name
atSpoke
Founded
2017
Country
United States
Website
www.askspoke.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
