Milldesk Description

An intuitive, comprehensive Help Desk and Service Desk software that adheres to ITIL best practices for organizing your support.

Milldesk is ready to serve any business segment!

The Milldesk solution was developed and aligned with ITIL best practices to help companies increase the operational efficiency of their Help Desks and Service Desks, reduce costs, and improve workflows.

It serves to organize and control support requests from various departments and channels. In other words, with a single multichannel tool, you can centralize support management.

Milldesk is a 100% web-based SaaS software, meaning you don't need to install anything; everything is in the cloud. Your users will have access to an exclusive portal to record requests, free of charge.

Your technicians will also have access to a dashboard to handle support requests. In this case, you only pay for the licenses of the agents responsible for resolving the calls.

Provide unbeatable customer support with Milldesk, boost employee productivity, automate processes, eliminate repetitive tasks, facilitate communication, and enable team collaboration. Without spending a fortune!

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Pricing

Pricing Starts At:
$25 per user per month
Free Trial:
Yes

Integrations

API:
Yes, Milldesk has an API
No Integrations at this time

Reviews

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Company Details

Company:
Milldesk Help Desk Software
Year Founded:
2005
Headquarters:
Brazil
Website:
softwarehelpdesk.milldesk.com.br/
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Media

Play Video Visual Workflow Asset Manegement Request status colors Services Catalog Dashboard Shared Services Center
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Product Details

Platforms
Web-Based
Android App
On-Premises
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Online Support

Milldesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Milldesk User Reviews

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