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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Micorza is a platform that harnesses artificial intelligence to provide businesses with valuable customer insights, enabling them to effectively listen, comprehend, and respond to feedback. This innovative tool captures direct feedback via multilingual surveys and voice interactions while also collecting indirect signals from sources such as app reviews, chat conversations, and support calls, consolidating all this information into a cohesive overview. By organizing insights for various departments and offering actionable recommendations along with task assignments, Micorza transforms customer opinions into straightforward actions that foster business growth and improvement. Ultimately, this approach not only enhances customer satisfaction but also optimizes overall operational efficiency.

Description

Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

AskNicely
Delighted
Formsite
Formstack
G2
Google Chrome
Google Sheets
Intercom
Jotform
Pendo
Retently
SatisMeter
Stackreaction
SurveyMonkey
TrustRadius
Typeform
Yelp
Zapier
Zendesk

Integrations

AskNicely
Delighted
Formsite
Formstack
G2
Google Chrome
Google Sheets
Intercom
Jotform
Pendo
Retently
SatisMeter
Stackreaction
SurveyMonkey
TrustRadius
Typeform
Yelp
Zapier
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$100 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Micorza

Founded

2014

Country

India

Website

micorza.com

Vendor Details

Company Name

Product Insight

Founded

2017

Country

United Kingdom

Website

prodsight.com

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

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Alternatives

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Beheard

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Zence Feedback Reviews

Zence Feedback

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