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Description
Numerous clients have faced the need to rethink their business processes in light of quarantine measures. The shift of employees to remote work has heightened the focus on the effectiveness of communication infrastructures across various industries. This transformation has impacted both large corporations and smaller businesses alike. Consequently, we have observed a surge in phone traffic from our clients. In response, we have wisely increased the capacity of our telecommunications systems, ensuring that we have maintained seamless service without experiencing any failures due to the heightened demand. Alongside this capacity enhancement, we have also upgraded our cloud-based office telephony solutions, enabling you to implement remote work for your staff from anywhere without incurring delays or extra costs. Our dedicated team of skilled professionals is equipped to create tailored software solutions for call centers, integrate CRM systems, and turn your ambitious initiatives into reality. We are committed to supporting your business’s growth and success every step of the way. Your vision can become a reality with our expertise at your side.
Description
Sabienzia revolutionizes telephony by transforming it into intelligent communication, enabling businesses to make data-driven decisions based on metrics, context, and meaning, all while streamlining workflows through automation. With over ten years of experience in offering cloud telephony solutions, Sabienzia enhances customer service for established firms in the travel, automotive, and e-commerce industries around the globe, utilizing a completely GDPR-compliant infrastructure that is entirely hosted in Europe, ensuring the highest level of PCI security. In just a few minutes, you can establish a fully customizable cloud-based customer service system to effectively engage with your international audience. Our goal is to create a centralized platform that empowers your users to deliver a more personalized, meaningful, and empathetic experience to customers from any location. You can initiate the cloud contact center solution for your business in just one minute without any installations required. By leveraging the appropriate channels and metrics, you can maintain a closer connection with your customers, remote agents, and employees, fostering a more collaborative environment. This seamless integration allows for improved communication and service efficiency, ultimately leading to enhanced customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€10 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Miatel
Founded
2013
Country
Singapore
Website
miatel.com/keysolutions
Vendor Details
Company Name
Sabienzia Technologies
Founded
2009
Country
Germany
Website
sabienzia.com
Product Features
Product Features
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
