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Description
Elevate your customer experience by transforming them into enthusiastic advocates through the use of Screen Share-enabled support. This innovative approach can cut support time by up to 82% in just minutes, leading to a marked increase in customer satisfaction through real-time solutions. By redefining your support team as a profit-generating unit, you can significantly streamline the support process. The ability to visualize your customers’ screens allows you to guide them directly to resolutions, making assistance straightforward and effective. With Median, you can observe your website visitors as they navigate in real-time, enabling you to instantly join their session, gently navigate their screens, and provide clear guidance. This method drastically reduces the time spent on support, eliminates the need for customers to describe their issues in detail, and proactively reduces future support requests with a simple screen-sharing feature. Begin your journey with a free trial today, and enjoy the convenience of Median’s integration with 12 leading chat platforms. Transition from chat to screen sharing effortlessly with just one click, ensuring that easy and interactive support is always within reach once you install the Median code on your site. This powerful tool not only enhances customer interactions but also empowers your support team to provide effective solutions promptly.
Description
The platform is accessible via a web browser on any device, allowing guests to join spaces with just a single click through a link. There is no need for any downloads or registration, making it user-friendly. Users can manage permissions and access to the space while also moderating the content produced by guests. Moreover, all data within the spaces is securely safeguarded in compliance with GDPR regulations. Each virtual space can host up to 64 individuals with their microphones active and allow up to 30 participants to have their cameras on simultaneously. The interactive screen within the space enables users to draw, share presentations, images, videos, and screens, as well as navigate freely throughout the area. Users can seamlessly return to the space anytime to continue their work, and upon exiting, all materials are automatically saved and retained in their original locations. The platform is ideal for conducting pitches, presentations, and Q&A sessions, allowing users to truly feel the presence of others in a shared environment. Networking is facilitated by enabling participants to break into pairs and mini-groups. Event themes can be creatively set by customizing backgrounds and adding transitions between different spaces. Additionally, users can organize collaboration in smaller groups while observing the activities of others, enhancing overall engagement and interaction. This dynamic environment fosters a sense of community and collaboration among participants.
API Access
Has API
API Access
Has API
Integrations
ChatBeacon
Chatra
Drift
Intercom
LiveChat
Olark
Re:amaze
Slaask
SnapEngage
Zendesk
Integrations
ChatBeacon
Chatra
Drift
Intercom
LiveChat
Olark
Re:amaze
Slaask
SnapEngage
Zendesk
Pricing Details
$50 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Median
Founded
2017
Country
United States
Website
www.hellomedian.com
Vendor Details
Company Name
getLocus
Founded
2021
Country
United States
Website
getlocus.io/en/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Screen Sharing
Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Digital Workplace
Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management
Screen Sharing
Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording