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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Matrix is an open-source initiative that establishes a standard for secure and decentralized real-time communication, along with its reference implementations licensed under Apache. It offers straightforward HTTP APIs and SDKs for various platforms, including iOS, Android, and Web, enabling users to create chat rooms, direct messages, and chatbots, all featuring end-to-end encryption, file transfers, synchronized conversation histories, formatted messages, and read receipts. By utilizing advanced end-to-end encryption through the Olm and Megolm cryptographic systems, Matrix guarantees that only designated recipients can access your messages, while also providing alerts for any unrecognized devices added to chats. The project's name reflects its capability to connect different communication platforms into a unified global network. Central to Matrix's functionality are bridges, which are designed to be user-friendly, allowing developers to easily create integrations that connect various services. This innovative approach fosters a truly interconnected communication landscape, thereby enhancing user experience and accessibility across multiple platforms.

Description

Meet Your New Customer Communications Platform A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers. A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat. Platform Multichannel Inbox Analytics & Insights Channels & Features: WhatsApp Business API Social Messaging Outbound Messaging Livechat Chat widget Teams module Smart routing Call deflection Tag & label management User management Contact management

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Activepieces
Apple Business Chat
Bird
CDK Global
Facebook Messenger
Google Business Messages
Google Maps
Healthchecks.io
Insocial
Instagram
LINE
Leo
Mazaal AI
Salesforce
Telegram
Twilio
WeChat
X (Twitter)
Yoordi
changedetection.io

Integrations

Activepieces
Apple Business Chat
Bird
CDK Global
Facebook Messenger
Google Business Messages
Google Maps
Healthchecks.io
Insocial
Instagram
LINE
Leo
Mazaal AI
Salesforce
Telegram
Twilio
WeChat
X (Twitter)
Yoordi
changedetection.io

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€15 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

The Matrix.org Foundation

Founded

2014

Website

matrix.org

Vendor Details

Company Name

Saysimple

Founded

2014

Country

Netherlands

Website

saysimple.com

Product Features

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Alternatives

Alternatives

WhatsApp Reviews

WhatsApp

Meta
Cwtch Reviews

Cwtch

Open Privacy Research Society
Viber Reviews

Viber

Viber Media