Average Ratings 2 Ratings
Average Ratings 26 Ratings
Description
It can seem like a never-ending series of tradeoffs to bring breakthrough products to market within highly regulated industries. MasterControl's GxP software simplifies workflows, so you don't have to compromise quality for cost or innovation with regulation.
Complete and connected meets flexible and fast. MasterControl Quality Excellence transforms quality data and processes to a competitive edge.
Modern software is the first step in modernizing your manufacturing operations. MasterControl Manufacturing Excellence, from work orders to production records (EBR/eDHR), to logbooks and work instructions, is the easiest way to digitalize manufacturing.
Description
Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL.
Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Albato
No
Azure AI Services
No
Gemini 1.5 Flash
No
Gemini 1.5 Pro
No
Gmail
No
HubSpot Customer Platform
No
Inspired eLearning HR & Compliance
Yes
Jira
No
Microsoft 365
No
Microsoft Dynamics 365
No
Integrations
Albato
Yes
Azure AI Services
Yes
Gemini 1.5 Flash
Yes
Gemini 1.5 Pro
Yes
Gmail
Yes
HubSpot Customer Platform
Yes
Inspired eLearning HR & Compliance
No
Jira
Yes
Microsoft 365
Yes
Microsoft Dynamics 365
Yes
Pricing Details
$25,000 / 1st year
25k for first year with a 5 license minimum
Free Trial
No
Free Version
No
Pricing Details
$59.00/month/user
Price includes:
-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools.
-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
MasterControl
Founded
1994
Country
United States
Website
www.mastercontrol.com
Vendor Details
Company Name
Vivantio
Founded
2003
Country
United States
Website
www.vivantio.com/
Product Features
CAPA
Audit Management
Yes
CAPA Planning
Yes
Change Management
Yes
Complaint Management
Yes
Incident Management
Yes
Nonconformance Tracking
Yes
Quality Control
Yes
Risk Management
Yes
Root Cause Analysis
No
Training Management
Yes
Change Management
Approval Workflow
Yes
Audit Trail
Yes
Automated Notifications
No
Change Calendar
No
Change Planning
Yes
Compliance Management
Yes
Prioritization
No
Release Management
Yes
Task Management
Yes
Tracking & Reporting
No
Training Management
Yes
Complaint Management
Case Management
No
Complaint Classification
Yes
Corrective Actions (CAPA)
Yes
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
Yes
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Compliance
Archiving & Retention
Yes
Artificial Intelligence (AI)
No
Audit Management
Yes
Compliance Tracking
Yes
Controls Testing
No
Environmental Compliance
Yes
FDA Compliance
Yes
HIPAA Compliance
Yes
ISO Compliance
Yes
Incident Management
No
OSHA Compliance
No
Risk Management
Yes
Sarbanes-Oxley Compliance
No
Surveys & Feedback
No
Version Control
Yes
Workflow / Process Automation
Yes
Document Control
Archiving & Retention
Yes
Automated Routing
Yes
Change Management
Yes
Compliance Management
Yes
Electronic Signature
Yes
Escalation Management
Yes
Periodic Review
Yes
Version Control
Yes
Document Management
Access Controls
Yes
Archiving & Retention
Yes
Collaboration Tools
Yes
Compliance Tracking
Yes
Document Archiving
Yes
Document Assembly
Yes
Document Capture
No
Document Conversion
Yes
Document Delivery
Yes
Document Indexing
Yes
Document Retention
Yes
Electronic Signature
Yes
Email Management
Yes
File Recovery
Yes
File Type Conversion
Yes
Forms Management
Yes
Full Text Search
Yes
Offline Access
Yes
Optical Character Recognition
Yes
Print Management
Yes
Version Control
Yes
Document Version Control
Access Controls/Permissions
Yes
Approval Process Control
Yes
Archiving & Retention
Yes
Audit Trail
Yes
Commenting / Notes
Yes
Document Check-in / Check-out
Yes
For Engineering Documents
Yes
Revision History
Yes
Version Comparison
Yes
Version Rollback
Yes
EHS Management
Audit Management
No
Corrective / Preventive Actions
No
Environmental Management
No
Environmental Risk Assessment
No
Forms Management
No
Incident Management
No
Industrial Safety Management
No
Injury Reporting
No
Inspection Management
No
MSDS
No
OSHA Recordkeeping
No
Occupational Health Management
No
Safety Risk Assessment
No
Training Management
No
Waste Management
No
Manufacturing Execution
Document Management
No
Forecasting
No
Quality Control
No
Quote Management
No
Resource Management
No
Supplier Management
No
Supply Chain Management
No
Traceability
No
Quality Management
Audit Management
Yes
Complaint Management
Yes
Compliance Management
Yes
Corrective and Preventive Actions (CAPA)
Yes
Defect Tracking
Yes
Document Control
Yes
Equipment Management
Yes
ISO Standards Management
Yes
Maintenance Management
Yes
Risk Management
Yes
Supplier Quality Control
Yes
Training Management
Yes
Risk Management
Alerts/Notifications
Yes
Auditing
Yes
Business Process Control
Yes
Compliance Management
Yes
Corrective Actions (CAPA)
Yes
Dashboard
Yes
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
Yes
Legal Risk Management
No
Mobile Access
Yes
Operational Risk Management
Yes
Predictive Analytics
Yes
Reputation Risk Management
No
Response Management
Yes
Risk Assessment
Yes
Safety Management
Audit Management
No
Corrective / Preventive Actions
No
Incident Management
No
Injury Reporting
No
Inspection Management
No
OSHA Recordkeeping
No
Safety Risk Assessment
No
Training Management
No
SPC
Corrective Actions (CAPA)
Yes
Data Entry
No
Data Linking
No
Data Management
No
Excel Loader
No
Job Management
No
OPC Data Collection
No
Performance Metrics
No
Point-of-Production Analysis
No
Real Time Data Collection
No
Regulatory Compliance
Yes
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
Yes
Product Features
Asset Tracking
Activity Tracking
Yes
Audit Trails
Yes
Barcoding / RFID
No
Checkout / Check-In
Yes
Depreciation Tracking
No
Disposal Tracking
Yes
Inventory Management
Yes
Location Tracking
Yes
QR Codes
No
Reservations
No
Service History
No
Change Management
Approval Workflow
Yes
Audit Trail
Yes
Automated Notifications
No
Change Calendar
Yes
Change Planning
Yes
Compliance Management
Yes
Prioritization
Yes
Release Management
Yes
Task Management
Yes
Tracking & Reporting
No
Training Management
No
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
Yes
IT Asset Management
Yes
Impact Management
Yes
License Management
Yes
Performance Management
No
Relationship Mapping
Yes
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
Yes
Issue Tracking
Yes
Quality Assurance Management
No
Routing
Yes
Self Service Portal
Yes
Social Media Monitoring
No
Survey Management
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
Yes
Disaster Recovery
No
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
Yes
Safety Management
No
Task Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
No
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
No
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
No
Remote Control
Yes
SLA Management
Yes
Self Service Portal
Yes