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ease
features
design
support

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Description

Enhance your brand identity with each delivery by utilizing Malomo, a shipment tracking solution tailored for ecommerce businesses to boost repeat orders and minimize customer service inquiries. Transform the order tracking process into a proprietary marketing asset that ensures a seamless brand experience throughout. Gain authority over delivery tracking details and communicate them to your customers through a platform that represents your brand. Create and experiment with distinctive post-purchase interactions and marketing strategies featuring personalized package tracking pages. Cultivate trust, strengthen brand loyalty, and delight customers during their peak engagement moments. Additionally, this approach will significantly cut down on shipping-related support inquiries, ultimately driving more repeat purchases. By focusing on these elements, you can create a more satisfying customer journey that encourages loyalty and repeat business.

Description

ParcelWILL is CWILL’s all-in-one post-purchase management platform designed to transform how Shopify DTC brands handle fulfillment and returns. Previously known as ParcelPanel, the updated solution unifies order tracking, automated returns, and shipping protection under one dashboard. Merchants can replace generic carrier pages with branded tracking experiences that reduce “Where is my order?” inquiries by up to 75%. Automated notifications and real-time updates keep customers informed, building trust and driving repeat purchases. The returns and exchanges system prioritizes exchange-first workflows, helping brands recover lost revenue instead of issuing refunds. A self-service portal reduces manual support workload while streamlining operations for internal teams. Shipping protection options at checkout safeguard margins and resolve claims quickly, minimizing friction. ParcelWILL integrates with 50+ Shopify apps and supports 1,400+ global carriers for comprehensive tracking coverage. Built for Shopify certification ensures security, performance, and seamless compatibility. With measurable improvements in retention and repeat sales, ParcelWILL turns post-purchase moments into long-term revenue opportunities.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gorgias
Klaviyo
Shopify
Shopify Plus
Yotpo
Zendesk
Axis LMS
CJdropshipping
CWILL
DSers
Dianxiaomi
FedEx Ship Manager
Growave
Instagram
Nosto
Ryviu
Sendcloud
ShipStation
UpOrder
WooCommerce

Integrations

Gorgias
Klaviyo
Shopify
Shopify Plus
Yotpo
Zendesk
Axis LMS
CJdropshipping
CWILL
DSers
Dianxiaomi
FedEx Ship Manager
Growave
Instagram
Nosto
Ryviu
Sendcloud
ShipStation
UpOrder
WooCommerce

Pricing Details

$39 per month
Free Trial
Free Version

Pricing Details

$11 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Malomo

Founded

2018

Country

United States

Website

gomalomo.com

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com/parcelwill/

Product Features

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

Product Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Alternatives

Alternatives