parcelLab Description
parcelLab is a truly global enterprise software provider. It allows brands to increase revenue, reduce operational costs and complexity, and optimize the customer experience.
Our award-winning platform for post-purchase enables brands to transform operational touchpoints from mundane into the most differentiated, personalized experience. This creates unique moments of pure delight for their customers.
We are trusted by over 800 brands, including IKEA and Chico's. We track shipping data from 350 carriers and actively manage the after-purchase experience in 175 countries.
Find out more about parcelLab.com
parcelLab Alternatives
LIVE Connect
Banyan Technology is a leading provider of over-the-road (OTR) shipping solutions, delivering advanced freight management through its LIVE Connect® platform. Designed for Shippers, 3PLs and supply chain partners, LIVE Connect simplifies Truckload (TL), Less-Than-Truckload (LTL), Final Mile and Parcel shipping with real-time rating, execution and visibility.
The platform eliminates manual inefficiencies with AI-powered predictive pricing, automated freight auditing and real-time business intelligence dashboards. Seamless TMS and API integrations provide instant carrier connectivity, optimizing cost savings and improving operational efficiency. With 3x more carrier connections than any other provider, businesses gain unmatched flexibility and control over their shipping operations.
Since 2001, Banyan Technology has been committed to client-driven innovation, continuously enhancing LIVE Connect to meet evolving industry demands. Headquartered in Cleveland, Ohio, Banyan delivers exceptional service and ongoing support, ensuring businesses ship smarter and more efficiently.
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CXT Software
CXT Software is redefining delivery logistics with technology that’s autonomous, intelligent, and built for trust.
Designed for courier and last-mile delivery companies, our platform empowers teams to automate dispatching, streamline operations, and ensure secure, compliant deliveries. From recurring route work to time-critical shipments in industries like healthcare, retail, and distribution, CXT helps logistics businesses scale with confidence.
Our complete solution includes robust operations tools, a high-performing driver app, and a configurable client portal — all working together to simplify logistics management and improve service outcomes.
With more than 25 years of innovation behind us and a customer base across North America, we are leading the evolution from manual processes to AI-powered TMS platforms that think ahead, respond instantly, and run with minimal oversight.
Ready to modernize your delivery operations? Schedule a no-pressure demo and see what’s possible with CXT Software.
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Sorted
Sorted is a data-driven, agile delivery platform that powers checkouts, carrier management, and post-purchase tracking all around the globe. Sorted partners with some of the most prominent global carriers and customer-obsessed brands to make the delivery experience a joy for everyone who touches it.
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AfterShip
AfterShip is an AI-driven eCommerce platform that focuses on improving the post-purchase customer journey through smarter order tracking and returns management. The platform connects with over 1,200 carriers worldwide to deliver real-time shipment updates, precise delivery estimates, and proactive notifications for customers. Businesses can create fully branded tracking pages that keep shoppers engaged with their brand even after checkout. AfterShip also helps merchants turn returns into a revenue-saving opportunity by prioritizing exchanges and store credits over refunds. Its automation tools reduce customer service workload by minimizing “Where Is My Order” inquiries while keeping customers informed throughout the delivery process. The platform includes analytics and reporting features that provide detailed insights into order tracking behavior and return patterns. These insights help brands understand how post-purchase interactions impact customer loyalty and lifetime value. AfterShip integrates with major eCommerce platforms and marketplaces, enabling businesses to manage shipments and returns across multiple sales channels. With automation, global carrier support, and AI-powered insights, the platform helps online retailers streamline logistics while enhancing customer satisfaction. Overall, AfterShip enables brands to turn post-purchase moments into opportunities for retention and revenue growth.
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Company Details
Company:
parcelLab
Year Founded:
2015
Headquarters:
United States
Website:
parcellab.com
Media
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Product Details
Platforms
Web-Based
Types of Training
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support
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