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Average Ratings 1 Rating
Description
LumApps is a cloud-based employee experience platform that enables communication between employees, allows users to access Google's search functionality within a repository of company files and lets users share files, information and comments.
What LumApps can do for you:
- Connect and engage all your employees, including frontline workers
- Align your company around one shared company culture
- Enable today’s largest enterprises to align, engage and empower their employees
- Deliver a tailored experience to each employee to maximize engagement and productivity
- Communicate with and empower your employees where ever they are
LumApps offers services on an annual subscription basis that includes support via email and through an online help desk.
Description
Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Box
Yes
Cegid Talentsoft
Yes
Comeen Play
Yes
Coveo
Yes
Espressive Barista
Yes
Google Workspace
Yes
Jira Align
Yes
Microsoft 365
Yes
Microsoft Teams
Yes
Okta
Yes
Integrations
Box
No
Cegid Talentsoft
No
Comeen Play
No
Coveo
No
Espressive Barista
No
Google Workspace
No
Jira Align
No
Microsoft 365
No
Microsoft Teams
No
Okta
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
LumApps
Founded
2015
Country
France
Website
www.lumapps.com
Vendor Details
Company Name
Asurion
Founded
1994
Country
United States
Website
www.simplr.ai/
Product Features
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
No
Call Recording
No
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
IVR / Voice Recognition
No
Digital Workplace
Activity / News Feed
Yes
Calendar Management
Yes
Chat / Messaging
No
Content Management
Yes
Document Management
Yes
Employee Directory
No
File Sharing
No
Knowledge Management
Yes
Surveys & Feedback
No
Task Management
Yes
Employee Advocacy
Content Controls / Compliance
Yes
Content Library Creation
No
Mobile Access
Yes
Post Scheduling
Yes
Push / Email Notifications
Yes
Reporting / Analytics
Yes
Social Sharing Gamification
Yes
Tiered User Permissions
No
Internal Communications
App Integration
Yes
Blogs
Yes
Chat/Messaging
Yes
Email Management
Yes
Employee Directory
Yes
Event Calendar
Yes
Newsletter Management
Yes
Photo Gallery
No
Social Sharing
Yes
Survey Management
Yes
Telephony
No
Video Chat
No
Voice Chat
No
Intranet
Activity / News Feed
Yes
Blogs
Yes
Calendar Management
Yes
Content Management
Yes
Discussions / Forums
Yes
Employee Directory
Yes
Knowledge Management
Yes
Policy Management
Yes
Search
Yes
Wiki
Yes
Portal
Chat
Yes
Collaboration
Yes
Content Management
Yes
Document Management
Yes
File Sharing
Yes
Search
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No