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Description
Customer insights extend beyond mere surveys; they encompass a broader spectrum of feedback. By aggregating insights from various channels, LoopVOC employs AI to analyze this data in real-time and provides SaaS leaders with the necessary tools to refine their growth strategies. All customer feedback is centralized and analyzed conveniently in one platform. The AI-driven text analytics unveil crucial customer insights, allowing you to focus more on crafting effective solutions rather than just pinpointing problems. With our ready-to-use, B2B SaaS-specific topic modeling, your team can hit the ground running without delay. This approach represents a genuine, real-time understanding of the voice of the customer, eliminating uncertainty regarding their desires. By gaining clarity on the most significant risks and opportunities throughout the customer journey, your team is empowered to proactively address issues that could hinder growth, fostering a collaborative customer program that benefits both your clients and your financial performance. This holistic view helps ensure that every aspect of the customer experience is addressed effectively.
Description
VoiceNest, developed by R2H Technologies, is an intelligent cloud-based platform designed to streamline feedback management across organizations. It collects feedback from employees, customers, and partners through a variety of channels, including web, mobile apps, QR codes, voice, email, and chat. The platform features customizable feedback forms and supports voice and video responses to capture richer insights. VoiceNest provides real-time dashboards and advanced sentiment analysis to help organizations understand feedback trends quickly. Automated routing ensures issues are promptly assigned to the right teams for faster action. The system supports campaign-driven surveys, ongoing follow-up, alert notifications, and granular role-based access controls for security. Multilingual and mobile support makes it accessible for diverse workforces and customer bases. By enhancing engagement and transparency, VoiceNest helps organizations improve services and foster continuous improvement.
API Access
Has API
API Access
Has API
Integrations
Axis LMS
Expensya
Indent
Pricing Details
$149 per month
Free Trial
Free Version
Pricing Details
$18/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LoopVOC
Founded
2017
Country
United States
Website
www.loopvoc.com
Vendor Details
Company Name
R2H Technologies
Founded
2024
Country
India
Website
www.r2htech.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback