Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The ACD model is designed to optimize the balance between customer service excellence and operational efficiency by incorporating various strategies such as saturation, sequence, and priority. By implementing this model, businesses can enhance visitor satisfaction through the automatic identification of repeat customers, allowing for quick access to their information and past conversations. This facilitates agents' understanding of crucial customer details, thereby improving the overall communication efficiency. Furthermore, Live800 enhances this experience with its automatic process design, enabling agents to seamlessly manage multiple chats from various sources and channels simultaneously. The Frequent Response Suggestion feature in Live800 stores a plethora of commonly used texts, links, and files, allowing agents to respond to visitors with a single click. Additionally, Live800 intelligently predicts the required responses as agents type, eliminating the hassle of searching extensively for information. Overall, this integrated system significantly streamlines customer interactions, ultimately leading to better service outcomes.
Description
Smartsupp chat allows you to have a personal conversation and make your customers happy. This chat solution is used by 283,000 websites and webshops across Europe.
You can view detailed visitor information in our powerful web dashboard. Chat with customers anywhere you are using our mobile apps for Android and iOS. Use automatic messages to engage customers. Get detailed statistics to measure your customer service quality. Visitor recording gives you a better understanding about customer behavior.
Your customers are currently browsing your website. Register for a free account at www.smartsupp.com to start chatting with your customers today.
Key features
Chat box customizable
Customer satisfaction rating
Automated messages
Mobile apps
Shortcuts (canned answers)
Detailled statistics
Integrations with ecommerce platforms
Recording of visitors (session replay).
API Access
Has API
API Access
Has API
Integrations
CS-Cart Multi-Vendor
CS-Cart Store Builder
Google Analytics
Jimdo
Lightspeed Retail
Shopify
Squarespace
Unbounce
VersaCommerce
Weebly
Integrations
CS-Cart Multi-Vendor
CS-Cart Store Builder
Google Analytics
Jimdo
Lightspeed Retail
Shopify
Squarespace
Unbounce
VersaCommerce
Weebly
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0.01/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GoldArmor
Founded
2003
Country
China
Website
en.live800.com
Vendor Details
Company Name
Smartsupp
Founded
2013
Country
Czech Republic
Website
www.smartsupp.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking