Live800 Description
Implement ACD model including saturation, priority, sequence, priority and others to ensure customer service skills and efficiency are maintained. This will improve visitor satisfaction. Automated identification of frequent visitors. Quickly access visitor's information and past conversations. Agents will be able to quickly understand the key information of customers, thereby improving communication efficiency. Live800 has automatic process design. Agents can switch chats easily when they are dealing with multiple visitor conversations. Agents can quickly send visitors to Live800 by simply putting a large number frequently-used text, links, and files into the Live800 Frequent Response Suggestion Box. Live800 intelligently associates the answers with the text inputs of agents. You don't need to take a needle from the sea.
Live800 Alternatives
HelpCrunch
Live chat with customers and visitors now. The most customizable widget allows you to convert more leads, drive sales, and provide faster customer service. Your website will instantly increase visitor to lead conversions. All you need is a modern web chat with automated greeting messages. You can pre-qualify leads by automatically collecting their contact information and messages. You can reply immediately or when your team is online. HelpCrunch Live chat has Help Desk features that will help you increase your support team's productivity. One support agent can simultaneously manage up to five chats with customers. You can localize your chat widget to different markets, change its button style, wallpapers and more - it will fit your brand perfectly. Pre-made answers to common questions will help you respond faster. Never miss a word.
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Watermelon
Chatbots can be created to manage conversations and work with your team to provide exceptional customer service. Automate customer contact and ensure 24/7 availability by centralizing and automating it. In five easy steps, you can create your chatbot and make it available 24/7. Your chatbot can be published to your website, Facebook Messenger and WhatsApp. The powerful AI will take care of the rest. You can centralize conversations across channels in a single dashboard, and your chatbot and live agents can work together. Reduce the need to switch between browser tabs or apps, and increase productivity. Your chatbot doesn't know the answer to a question? The intelligent handover automatically transfers the conversation from the chatbot to the appropriate team member, so your customer will always be taken care of. Website visitors are no longer anonymous.
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GetInChat
GetInChat allows you to have a live chat with your visitors. Before customers leave your site, impress them and increase their loyalty. This allows you to redirect chat sessions to your teammate. Redirection is useful when you need assistance from a more skilled agent. Users will automatically receive a chat invitation. This will significantly increase your website's conversion. Secure SSL connections are provided by us, which will protect your data. Before the chat session begins, you will be notified of any user data. For example: client page URL, country, location, etc. Evaluate the performance of your support staff, look through the data, and get ideas for your business. Simply paste a few lines JavaScript code onto your site.
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ActiveHelper Live Chat
ActiveHelper Live Chat allows you to track, monitor, and communicate with your website visitors in real time. ActiveHelper Live chat is the fastest way for your visitors to get involved! Our Live Chat solution has many powerful features that are ready to go without you having to spend hours learning how to use them. You can stay connected with your visitors from any device, anywhere and anytime, using your phone, tablet, or computer. ActiveHelper Live Chat allows you to manage multiple agents and sites from one server installation. It only requires one license. You can check their IP address to find out where they are located or send personalized messages. Based on the pages they are visiting, target specific visitors and offer assistance when they need it. Start a conversation by sending a specific message based upon their behavior or using automatic invitations for your website visitors. Decide how you want your visitors to see you. Depending on the country, define colors, languages and images.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
GoldArmor
Year Founded:
2003
Headquarters:
China
Website:
en.live800.com
Media
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Product Details
Platforms
SaaS
Windows
iPhone
iPad
Android
Type of Training
Documentation
Customer Support
Phone Support
Online
Live800 Features and Options
Live Chat Software
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Live800 User Reviews
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