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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our platform is designed to assist you in evaluating, responding to, and enhancing your NPS® while transforming customers into enthusiastic advocates. It features a comprehensive module that assesses essential measurable metrics, yielding actionable insights into the feelings of stakeholders. This capability empowers businesses to engage in real-time with stakeholders through relevant conversations at critical moments. By initiating dialogues with your customers during their interactions, you can significantly boost response rates and improve overall engagement. The platform seamlessly integrates with internal systems using a variety of APIs to facilitate the real-time exchange of information. It also boasts a secure and robust framework for data transmission, allowing for prompt action when needed. Conversations can be initiated across more than 10 different channels, including SMS, QR Codes, Email, Mobile Apps, Websites, and beyond. Additionally, it has the ability to conduct interactions in over 19 languages, ensuring the capture of authentic emotions and further enhancing response rates. Moreover, the system prioritizes the protection of Personally Identifiable Information (PII) within an intranet environment while efficiently gathering responses into a centralized dashboard, fostering both security and accessibility. This holistic approach not only strengthens customer relationships but also drives continuous improvement in service delivery.

Description

Omnichannel solutions to capture more feedback, analyze metrics that matter, resolve issues faster, and increase sales across all touch points. Personalization and real-time engagement can help you build stronger customer relationships. With modern messenger, you can reduce your sales cycle, provide better support, and tailor your marketing. There is no one-size-fits all. Our solutions can be combined based on your specific needs and challenges. You can create a customized experience management program that will help you listen better and resolve problems faster. Automate repetitive tasks such as triggering customer engagement sequences and alerting managers. Give your team superpowers to do more. Automate your digital processes and transform them with real-time automation. Automate the sending of emails, messages, and other communications to increase engagement across channels and collect real-time data.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$19 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LitmusWorld

Founded

2015

Country

India

Website

www.litmusworld.com

Vendor Details

Company Name

Pisano

Founded

2015

Country

Turkey

Website

www.pisano.co

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

Alternatives

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