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Description
Listen360 equips businesses with vital insights to enhance their decision-making processes and identify which elements of their customer experience require improvement and will yield the greatest impact. By providing real-time notifications about detractors and nightly summaries via email, Listen360 enables you to attentively engage with feedback, react promptly, and nurture customer loyalty that translates into personal endorsements from satisfied clients. Instead of evaluating loyalty based on a singular transaction, Listen360 tracks customer sentiment over an extended period, ensuring that you consistently provide an experience that fosters enduring loyalty and profitability. The Listen360 platform is designed for easy implementation and use across all locations and organizational levels, having successfully generated over 28 million customer insights for more than 40,000 businesses worldwide, ultimately driving growth and customer satisfaction. This comprehensive approach allows businesses to stay ahead of trends and continuously refine their strategies for optimal customer engagement.
Description
Mercer provides valuable insights into employee experience through its EX solutions and services, aimed at helping organizations better understand and improve their workforce's experience. By focusing on key metrics, we develop strategic employee listening initiatives that blend effective methodologies with proven content and adaptable technology. Our offerings go beyond mere data presentation, as we provide comprehensive analytics and actionable insights that drive meaningful change. Through innovative design-thinking approaches, we enable leaders, managers, and HR professionals to foster positive transformations within their organizations. Our EX Insights solutions are customized to gather valuable employee feedback through various methods, including annual surveys, pulse checks, continuous listening, digital focus groups, and preference studies. Additionally, Mercer's advisory and support services are designed to align with your current stage in employee listening, whether you are managing an annual engagement program, investigating new feedback techniques, or seeking clarity from extensive data. By partnering with us, organizations can not only enhance their employee engagement practices but also cultivate a more responsive and engaged workforce.
API Access
Has API
API Access
Has API
Integrations
Blotout
Meltano
Procare
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$20000 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Listen360
Country
United States
Website
www.listen360.com
Vendor Details
Company Name
Mercer Sirota
Founded
1972
Country
United States
Website
www.sirota.com
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Talent Management
Career Development Planning
Compensation Management
Competency Management
Employee Lifecycle Management
Goal Setting / Tracking
Job Description Management
Onboarding
Performance Appraisal
Recruiting Management
Succession Planning
Training Management
