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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Bid farewell to disjointed and uncoordinated experiences. With LinkLive, all the essential tools for advanced digital engagement are consolidated into a single web platform. The era of the digital workplace has arrived, offering the flexibility you require. LinkLive empowers your teams to connect with customers securely from any location, at any time, and across the devices you are accustomed to using daily, all without the need for downloads. Our goal is to forge and secure intelligent connections that promote healthier lifestyles and financial well-being. Equip your customer service teams with a comprehensive array of AI-enhanced communication options, including chat, text, voice calls, and video conferencing, all within one integrated interface. Effortlessly toggle between different modes, share documents, co-browse, and schedule follow-ups without the hassle of switching between applications. Allow chatbots to handle minor tasks, freeing agents to concentrate on resolving more complex customer issues. Additionally, leverage an assortment of tools to analyze contact center metrics, assess agent performance, and strategically plan for high call volume periods. By streamlining these processes, LinkLive not only enhances operational efficiency but also elevates the overall customer experience.

Description

Unified Communications and collaboration are essential in today's business landscape. With a single comprehensive solution, your entire team can reap the benefits of enhanced communication. UNIVERGE 3C allows for proactive collaboration from virtually any location and at any time, offering robust IP telephony and UC&C software that adapts seamlessly across on-premises, cloud, or hybrid settings. It addresses the growing demands of customers, colleagues, and partners for quicker responses and elevated service standards. By integrating a digital workplace strategy, you can foster rich and connected experiences for both customers and employees, encouraging frictionless and personalized interactions anytime, anywhere. This approach not only boosts your workforce's efficiency but also enhances their ability to respond swiftly to business needs. Additionally, it ensures that customer interactions are both friendly and informative, while enabling teams to work in unison and collaborate effectively in real-time with co-workers, clients, and suppliers. Ultimately, adopting such innovative solutions can transform your organization's communication landscape, paving the way for greater productivity and satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Revation Systems

Country

United States

Website

revation.com/linklive/

Vendor Details

Company Name

NEC

Country

United States

Website

www.nec-enterprise.com/products/UNIVERGE-3C

Product Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Product Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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