LinkLive Description
You can say goodbye to disconnected experiences and fragmented experiences. LinkLive brings together everything you need to engage in next-generation digital engagement. The digital workplace is now available and as flexible as you want it to be. LinkLive allows your teams to securely engage customers anywhere, anytime, on any device, and on any device you use every day. No downloads are necessary. We create and secure intelligent customer connections to help people live longer, healthier lives, and achieve financial security. Your customer service team can access a complete suite of AI-enabled communication methods, including chat, text, calling, video conference, and videoconferencing, from one central location. You can switch between modes instantly, co-browse files, share files, and schedule a follow up without having to switch applications. Chatbots can take care of the little tasks so agents can concentrate on solving customer problems. You can use a variety of tools and software to monitor agent performance and plan for peak call times.
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