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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Bid farewell to disjointed and uncoordinated experiences. With LinkLive, all the essential tools for advanced digital engagement are consolidated into a single web platform. The era of the digital workplace has arrived, offering the flexibility you require. LinkLive empowers your teams to connect with customers securely from any location, at any time, and across the devices you are accustomed to using daily, all without the need for downloads. Our goal is to forge and secure intelligent connections that promote healthier lifestyles and financial well-being. Equip your customer service teams with a comprehensive array of AI-enhanced communication options, including chat, text, voice calls, and video conferencing, all within one integrated interface. Effortlessly toggle between different modes, share documents, co-browse, and schedule follow-ups without the hassle of switching between applications. Allow chatbots to handle minor tasks, freeing agents to concentrate on resolving more complex customer issues. Additionally, leverage an assortment of tools to analyze contact center metrics, assess agent performance, and strategically plan for high call volume periods. By streamlining these processes, LinkLive not only enhances operational efficiency but also elevates the overall customer experience.

Description

NetSapiens offers a comprehensive UCaaS solution that empowers service providers to present customized cloud communication services encompassing voice, video conferencing, messaging, mobile, and contact center functionalities. The platform features branded voice solutions that seamlessly integrate with customer tools, provide high-definition video conferencing accessible from any device, and include business messaging, enhanced SMS features, along with robust security, encryption, compliance measures, and fraud deterrent systems. Its open, API-first design facilitates connections with over 400 applications, enabling providers to create tailored applications and unique communication experiences. Additionally, NetSapiens incorporates AI-enhanced voice functionalities such as voicemail and call recording transcription, sentiment analysis, text-to-speech, smart call routing, appointment scheduling, lead generation, and after-hours support. Its mobile functionalities ensure that users can enjoy voice calls, messaging, video conferencing, presence indication, contact management, voicemail access, fax services, and call history across various devices, thus enhancing the overall user experience. This extensive functionality makes NetSapiens a versatile choice for organizations aiming to streamline their communication processes.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Polly No 
Amazon Web Services (AWS) No 
Deepgram No 
Google Cloud Platform No 
IBM Watson No 
Microsoft Azure No 
Microsoft Teams No 

Integrations

Amazon Polly Yes 
Amazon Web Services (AWS) Yes 
Deepgram Yes 
Google Cloud Platform Yes 
IBM Watson Yes 
Microsoft Azure Yes 
Microsoft Teams Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Revation Systems

Country

United States

Website

revation.com/linklive/

Vendor Details

Company Name

NetSapiens

Founded

2002

Country

United States

Website

www.netsapiens.com/cloud-communication/

Product Features

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Product Features

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

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