Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Numerous tools exist to expedite course creation, but LearnBuilder is specifically designed to ensure effectiveness. Unlike many e-learning platforms that prioritize speed, compliance, or simple slide navigation, LearnBuilder focuses on fostering retention from the outset, utilizing dialogue simulations, scenario-driven interactions, and an AI tutor that encourages active engagement rather than passive clicking. The platform features three advanced AI agents: the Creator Agent, which constructs comprehensive course outlines, lessons, and interactive features based on your topics; the Tutor Agent, which offers round-the-clock personalized support for learners; and the Assessment Agent, which intelligently assesses open-ended responses and provides thorough feedback. With over 15 types of interactive content blocks, LearnBuilder transforms the traditional experience of dull slides and PDFs into something engaging and dynamic. Research indicates that interactive content leads to three times higher course completion rates and five times greater retention through practical, scenario-based exercises, demonstrating the platform's effectiveness in promoting learning success.

Description

Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Calabrio Quality Management
CommonOffice HRIS
EnterpriseAxis HRIS
IBM Apptio
LTi ASPIRE
SCORM Cloud

Integrations

Calabrio Quality Management
CommonOffice HRIS
EnterpriseAxis HRIS
IBM Apptio
LTi ASPIRE
SCORM Cloud

Pricing Details

€29/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LearnBuilder

Founded

2026

Country

Switzerland

Website

learnbuilder.org

Vendor Details

Company Name

Serenova

Founded

2013

Country

United States

Website

www.serenova.com/products/telstrat/recording-quality-management/

Product Features

eLearning Authoring Tools

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Alternatives

Alternatives

RECITE Reviews

RECITE

Numonix
OmniPCX RECORD Suite Reviews

OmniPCX RECORD Suite

Alcatel-Lucent
Aspect Quality Reviews

Aspect Quality

Aspect, an Alvaria Brand