Average Ratings 0 Ratings
Average Ratings 0 Ratings
Similar Products
-
SogolyticsSogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.
-
EngageBayEngageBay, a simple, affordable and integrated marketing, sales, and service automation platform, comes with free CRM. It was created to help small businesses and startups grow. The marketing automation suite allows you to save time, nurture your audience, and automate repetitive, manual tasks. The free CRM and sales automation allow you to organize all your contacts, track deals, and build your sales pipeline. You can also build lasting customer relationships. Finally, you can provide real-time support to customers with the helpdesk and live chat features. In minutes, track, prioritize, and resolve customer support tickets.
-
SendbirdSendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET. Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
-
ServoDeskEasy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
-
Social IntentsOffer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.
-
PylonPylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
-
HubSpot CRMHubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.
-
CanfigureCanfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements. We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.
-
AteraThe all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!
-
NinjaOneNinjaOne automates the hardest parts of IT, empowering more than 20,000 IT teams. By providing deep insights into endpoints, robust security measures, and centralized control, NinjaOne boosts efficiency while safeguarding sensitive data and cutting IT expenses. This comprehensive platform offers a versatile toolkit for managing and securing endpoints, including patch management, mobile device oversight, software distribution, remote support, backup solutions, and more, thanks to its extensive IT and security integrations.
Description
HR HelpDesk stands out as a premier software solution for automated HR case management and call tracking. This platform, also known as HR Case Management, empowers human resources departments and HR service centers to effectively handle employee inquiries, thereby enhancing service delivery, streamlining workflows, and ensuring cases are resolved efficiently. With years of experience in the HR software sector, our dedicated team possesses a deep understanding of the needs of HR professionals, having collaborated with thousands to refine software solutions over the years. This understanding is vital, as it allows HR to focus on strategic tasks instead of being bogged down by repetitive questions from employees. By providing easy access to relevant information, we significantly boost the value HR brings to the organization. Reducing frustration in the workplace not only elevates employee engagement but also fosters a more productive environment. When employees can readily find the information they need, they are more likely to concentrate on the aspects of their roles they are passionate about, ultimately benefiting the entire business.
Description
Innovative solutions that enhance the efficiency of HR teams and the overall employee experience are at the heart of PeopleDoc's HR Service Delivery offerings. Tailored specifically for HR professionals, these tools aim to streamline intricate processes and bolster compliance measures. Even more impressively, our solutions ensure that employees find their interactions with HR to be enjoyable and effective. The Employee Case Management and Knowledgebase feature allows individuals to address inquiries through a customized portal, facilitating the submission of HR requests for those requiring additional assistance. By automating tedious manual tasks, our system empowers more employees to focus on their roles without the need for coding expertise. Additionally, our advanced document management capabilities elevate secure document storage, making it accessible across various devices. Customizable dashboards provide clarity by aligning with your business's specific requirements and tracking essential KPIs to support informed decision-making. In doing so, these solutions foster a more engaged and productive workplace atmosphere.
API Access
Has API
API Access
Has API
Integrations
ChangeEngine
InfoMart
ONE@Work
PredictiveHR
SAP Store
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LBi Software
Founded
1982
Country
United States
Website
www.lbisoftware.com
Vendor Details
Company Name
Ultimate Software
Founded
1990
Country
United States
Website
www.people-doc.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Product Features
HR Analytics
Compensation Plan Modeling
Dashboard
HR Metrics Library
Leave & Absence Reporting
Predictive Modeling
Recruiting Management
Succession Planning
Talent Management
Trend Analysis
Turnover Tracking
HR Employee File Management
Access Controls
Centralized Employee Files
Dashboard
Email Notifications
Paper & Digital
Regulatory Compliance
Retention Settings
Search
Sharing Spaces
Signature
Onboarding
Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management