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Description
A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.
Description
Ntile is an online platform designed for organizing data and facilitating collaborative work with text documents and interactive tables. It addresses common challenges associated with managing, editing, and storing both corporate and personal information. Streamline your business operations by consolidating management tasks into a single interface. Make informed decisions, delegate responsibilities, and oversee your workflow seamlessly within one browser window. The interconnectivity of all data within your workspace allows for comprehensive analysis from multiple perspectives. Create a user-friendly, customized data structure that meets your specific needs, ensuring all documents, lists, templates, and tables are tailored to your requirements. Significantly reduce time spent on document creation by generating standardized files that adhere to established guidelines. Effortlessly locate any information you seek, making the process of data retrieval straightforward and efficient. Additionally, the platform provides a simple yet effective means to conduct surveys and gather data for further analysis. Access crucial information anytime and anywhere on any device, and find inspiration in a variety of pre-made solutions to enhance your productivity. Ntile empowers users to efficiently manage their information and collaborate with ease.
API Access
Has API
API Access
Has API
Integrations
Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
Salesforce
Stackreaction
Zendesk
Integrations
Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
Salesforce
Stackreaction
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$8 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Knowmax
Founded
2017
Country
India
Website
www.knowmax.ai
Vendor Details
Company Name
ntile
Country
Ukraine
Website
start.ntile.app/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Content Collaboration
Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process
