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Average Ratings 0 Ratings
Description
Envision deploying a super agent at each customer interaction point to manage routine tasks, allowing your focus to remain on enhancing customer experiences. By automating customer service duties, you can provide 24/7 responses to your clientele without raising operational expenses. Integrating an additional agent at every customer channel can streamline simple inquiries, freeing up your team to tackle more complex challenges. Testimonials from our customers indicate that the Knovvu Virtual Agent can typically save around 5 full-time equivalent agent costs. With our proprietary Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent accurately discerns customer intent and replies independently of live agents. Thanks to our leading-edge speech recognition accuracy, the Knovvu Virtual Agent efficiently handles basic tasks, enhances self-service options, and reduces costs associated with customer service operations. Moreover, this innovative approach not only optimizes resource allocation but also significantly improves overall customer satisfaction.
Description
Fixa is an innovative open-source platform created to assist in monitoring, debugging, and enhancing voice agents powered by AI. It features an array of tools designed to analyze vital performance indicators, including latency, interruptions, and accuracy during voice interactions. Users are able to assess response times, monitor latency metrics such as TTFW and percentiles like p50, p90, and p95, as well as identify occasions where the voice agent may interrupt the user. Furthermore, fixa enables custom evaluations to verify that the voice agent delivers precise answers, while also providing tailored Slack alerts to inform teams of any emerging issues. With straightforward pricing options, fixa caters to teams across various stages of development, from novices to those with specialized requirements. It additionally offers volume discounts and priority support for enterprises, while prioritizing data security through compliance with standards such as SOC 2 and HIPAA. This commitment to security ensures that organizations can trust the platform with sensitive information and maintain their operational integrity.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0.03 per minute
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/virtual-agent-knovvu
Vendor Details
Company Name
fixa
Founded
2024
Country
United States
Website
www.fixa.dev/