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Description
Keeping is the missing shared inbox for Google Workspace and it's optimized for teams that do more than just customer support.
Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, and prioritize tickets and get insights into your customer support data in real-time.
Description
Google Workspace (G Suite) and Gmail users can create, manage, and share team address books (labels), from anywhere (Gmail or Google Contacts, etc.). .
You can define access permissions just like you would with a Google Doc.
- View Only
Edit
Delete permission
- Re-share
- Transfer of ownership
Access contact information shared with you anywhere in your workspace (Gmail/Google Contacts, Calendar/Mobile phones, etc. .
When you compose or receive email (such as with a CRM), you can see the senders and recipients information.
Email, Phone, Company, Job Title
- Notes added on to the contact
- Previous interactions with this contact
Shared Contacts for Gmail increases productivity for all Gmail users and Google Workspace users. It solves a major problem that Gmail, Google Workspace and G Suite do not address: i.e. The ability to share contacts with other people.
API Access
Has API
API Access
Has API
Pricing Details
$10 per user/month
Free Trial
Free Version
Pricing Details
$0.99/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Keeping.com
Founded
2019
Country
Brooklyn, NY
Website
www.keeping.com
Vendor Details
Company Name
Gapps Experts
Founded
2011
Country
United States
Website
getsharedcontacts.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management