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Description
Provide outstanding customer support in various languages via live chat, email, Facebook, and Twitter. Targeting small and medium-sized businesses (SMBs) seeking a comprehensive cloud-based help desk to promptly assist their clientele. Kayako’s help desk software is equipped with robust, ready-to-use features that allow customer service teams to efficiently handle inquiries and interactions originating from any platform. Enhance your customer support capabilities while maintaining a personal touch as your business expands. Included in Kayako’s acclaimed help desk solution is our live chat software, which is just one of the numerous tools designed to facilitate your customer support achievements. With Kayako’s live chat tool, you can deliver a customized and engaging chat experience around the clock. Assist customers in real time across all channels, all managed seamlessly from Kayako’s user-friendly dashboard. Customizing our live chat software for integration into your website, as well as iOS and Android applications, is straightforward and quick, ensuring you can meet your customers' needs effectively. Additionally, this integration allows for a more cohesive and responsive support system, ultimately driving customer satisfaction and loyalty.
Description
Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.
API Access
Has API
API Access
Has API
Integrations
Adobe Marketo Engage
Campaign Monitor
Eloquens AI
Google Docs
HelpShelf
Hootsuite
InsightSquared
Keap
KonnectzIT
PBXDom
Integrations
Adobe Marketo Engage
Campaign Monitor
Eloquens AI
Google Docs
HelpShelf
Hootsuite
InsightSquared
Keap
KonnectzIT
PBXDom
Pricing Details
$9.00/month/user
Free Trial
Free Version
Pricing Details
$ 97 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kayako
Founded
2001
Country
United Kingdom
Website
www.kayako.com
Vendor Details
Company Name
Rhino Support
Founded
2010
Country
United States
Website
www.rhinosupport.com/newchat/RS-tour/help-desk2.php
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
