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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

KONDESK CRM is a powerful software designed for immigration agents and education consultants. It offers comprehensive features, including lead management, task management, document management, and more. The CRM provides a 360° customer view, allowing easy access to client details, services requested, and follow-up information. It also offers appointment flexibility and integration with platforms like Microsoft Teams. With KONDESK CRM, businesses can efficiently manage client accounts, invoices, and payment history. The KONDESK dashboard provides real-time data on lead count, statistics, and business growth, enabling businesses to track their performance. The CRM also offers business intelligence capabilities, including comprehensive reports and analytics, allowing businesses to gain valuable insights and optimize their performance. In summary, KONDESK CRM is a feature-rich software that empowers immigration agents with efficient lead management, task management, document management, and business intelligence for overall productivity.

Description

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Cashfree Payments
Dropbox
Facebook Ads
Gallabox
Justdial
LinkedIn
Meta Ads
Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
MyOperator
Oracle Siebel CRM
Razorpay
SAP Cloud Platform
SAP Commerce Cloud
Servetel
ServiceNow
Stripe
X (Twitter)

Integrations

Amazon Web Services (AWS)
Cashfree Payments
Dropbox
Facebook Ads
Gallabox
Justdial
LinkedIn
Meta Ads
Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
MyOperator
Oracle Siebel CRM
Razorpay
SAP Cloud Platform
SAP Commerce Cloud
Servetel
ServiceNow
Stripe
X (Twitter)

Pricing Details

₹1,199.00 / User/Month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

KONZE Enterprise Pty Ltd

Founded

2018

Country

Australia

Website

konze.com/products/kondesk

Vendor Details

Company Name

Consilium Software

Founded

2007

Country

Singapore

Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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