UniAgent Integrations

Every time, deliver the best customer experience. Webex Contact Center is a flexible and innovative cloud contact center that can help you increase customer engagement. Your customers will have a rich experience and you will be profitable. Your agents can deliver the best customer experience every time with data-driven artificial intelligence capabilities. Deeper customer engagement leads to increased sales conversions, revenue, retention, customer satisfaction scores and first contact resolution. Agents can collaborate with each other using integrated collaboration tools to enhance the customer experience and maximize the outcome of every interaction. Intelligently distribute calls across agents at multiple or remote locations using routing that is based on skill, capacity, load balance, and agent availability. Highly sophisticated distribution of call queues, including overflows based on skill set, group cading and more.

AWS offers a wide range of services, including database storage, compute power, content delivery, and other functionality. This allows you to build complex applications with greater flexibility, scalability, and reliability. Amazon Web Services (AWS), the world's largest and most widely used cloud platform, offers over 175 fully featured services from more than 150 data centers worldwide. AWS is used by millions of customers, including the fastest-growing startups, large enterprises, and top government agencies, to reduce costs, be more agile, and innovate faster. AWS offers more services and features than any other cloud provider, including infrastructure technologies such as storage and databases, and emerging technologies such as machine learning, artificial intelligence, data lakes, analytics, and the Internet of Things. It is now easier, cheaper, and faster to move your existing apps to the cloud.

Dynamics 365, the next generation CRM and ERP application, can accelerate your business growth. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. You can take actions that will drive your business. Build stronger relationships. Increase productivity and performance. A single view of all customers. Find and nurture the right leads. Connected customer experiences. Keep up-to-date with market trends. Deliver positive customer experiences--faster. Optimize your resources and make technicians more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to improve efficiency. Reduce operational costs and financial complexities. Transform from reactive to proactive operations. Automate and simplify manufacturing and supply chain management. Maximize the lifespan of your assets. Unify your digital and physical commerce. Personal engagement is a way to build brand loyalty. Exceed customer expectations.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

Welcome to your professional network. Find the perfect job or internship. LinkedIn is the largest professional social network in the world. LinkedIn connects professionals around the globe to help them be more productive and more successful. LinkedIn is the largest professional network in the world, with 756 million members, including executives from every Fortune 500 firm. LinkedIn has a diverse business model, with revenue coming from Talent Solutions as well as Marketing Solutions and Premium Subscriptions. LinkedIn is headquartered in Silicon Valley and has offices around the world.

X, formerly known as Twitter, is one of the largest social networks in the world. Follow your interests. Listen to what people are saying. Join the conversation. Watch what's happening around the world. Conversation is the key to real change. Here, your voice matters. Come as you are, and together we will do what is right (not easy) to serve public conversation.

Facebook is the largest social network in the world. We create technologies that allow people to connect with their family and friends, find new communities, and grow their businesses. We are inspired by the way people support each other in times of crisis, whether it's fundraising or offering life-saving assistance via a Facebook post. The Facebook app allows you to connect with family, friends, and other people who share your interests. You can connect with your family and friends, as well as discover new ones, with features such as Watch, Marketplace and Groups.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Record every call and turn customer interactions into a treasure trove of highly useful data. You can be sure that all calls are captured and that compliance is easy. Search hundreds of hours of calls quickly to find compliance, settle disputes and reduce risk. Connect your customer's voice to key business goals. All calls, every time. Never miss a call. Don't allow customer interaction data to slip through the cracks. Make sure you have a complete picture of your customers and the operations of your contact center. Keep your fingers crossed for technical issues. Minimize downtime. A safety net is an essential safety net. Monitor call center infrastructure automatically Receive instant alerts about potential problems. Problems can be addressed before you miss a call. Automated organization of call data. Transform mountains of call data into easily categorized information. The powerful metadata tagging capabilities automatically identify call data and organize it.

eGain chat™, allows you to provide real-time chat support to website visitors. Visitors can communicate with agents via text messages, files and web pages. They can also access knowledge base articles and knowledge bases to help them answer their questions, both proactively and reactively. It is rated #1 by analysts and has been helping businesses transform their chat customer support experience for over a decade. The live chat software is an integral component of eGain’s customer engagement software suite. It seamlessly integrates with other social experience, web experience and contact center applications within the suite. eGain Chat is a combination of companion products that offers endless service and sales opportunities.

Sugar Connect integrates your most important customer service activities into the email and calendar apps Sales and Services use every single day. You can keep your CRM, email, or calendar tools current without ever having to manually enter data. Sugar Connect allows you to connect your G Suite or Office 365 account with Sugar in order to display relevant data from Sugar while you interact with prospects and customers. It's the easiest way for customers to have truly personal experiences. You can access contextual information about customers directly from your email tool. Switching between apps is no longer a problem. No touch syncs are easy and automatic. You can fine-tune messages and get insights in real-time based on who, what, and when you are emailing. G Suite and Office 365 give you complete visibility into the health of all your accounts, contacts, leads, and opportunities.

BMC Helix Remedyforce, a comprehensive IT service management system, is scalable and adaptable to the needs of mid-sized companies. It is built on Salesforce cloud and allows you to seamlessly integrate IT operations management (ITOM), cognitive capabilities, and business security to ensure that your business is efficient, compliant and secure. Intelligent, multi-channel self-service using Chatbots that can be used to communicate with users via Skype, Slack and mobile. BMC Helix Remedyforce, an IT service management solution built upon the Salesforce Platform™, combines best-practice aligned automation with an easy-to-use experience to maximize IT productivity and innovation. Remedyforce is designed for simplicity and quick value realization. BMC Helix Remedyforce was designed with speed and flexibility as its main goal. It is the ideal service and support option for today's IT ecosystem. Organizations looking to streamline their IT infrastructures and focus on value-oriented IT.

Your business processes can be extended in the cloud. You can extend SAP solutions quickly and easily without disrupting your business processes. Rapidly create robust and scalable cloud-native apps. Utilize your existing ABAP knowledge to create new extensions and renovate existing custom applications. Innovation is key to business agility. Cloud-native, low-code and responsive event-driven apps are cloud-native and easy to use. Intelligent business process optimization accelerates results. Optimize business processes by connecting operational workflows to experience data. Get actionable and impactful insights to predict business outcomes and identify new revenue and growth opportunities. Profit from predictive analytics and machine-learning capabilities. Integrate real-time intelligence in your business applications. Personalize the user experience for customers, partners, and employees.

Mobility, collaborative self service, and the new xFLow analysts user interface offer a modern user interface for accessing services and performing tasks. This can help increase user adoption, satisfaction, and productivity. Our IT service desk software offers innovative change management, extensive automation, and out-of the-box best practices content. This helps enable proactive IT service management and reduces business risks and costs. CA Service Desk Manager was created to empower IT service desk analysts to make every moment count. It offers a dynamic experience that allows them deliver great customer service without worrying about overbearing metrics or processes. The solution allows teams to embrace teamwork, rather than working in silos and using disjointed communications.

Siebel CRM is used by the world's most successful organizations to achieve their digital transformation goals. Siebel CRM is an integral part of Oracle's CX product portfolio, which includes a rich product roadmap. Siebel Sales is a tool that allows your organization to share information between teams. It's designed to increase pipeline visibility, sales effectiveness and bottom-line results. Oracle's Siebel Sales integrates with the entire Siebel product line, allowing flexible, phased deployments that can be adapted to changing and growing companies. Oracle's Siebel Campaign Management, and Dialogue Manager, streamline the planning, execution, budgeting, and budgeting for personalized, permission-based campaign. They offer integrated workflow and collaboration capabilities to approve and execute campaigns, financial modeling to optimize marketing dollars allocation, and a marketing command centre to track campaigns throughout the enterprise.

You are free to expand your e-commerce company without restrictions. You can quickly build what you need, simplify purchasing processes, and turn your e-commerce customers to be brand advocates. With a code-free commerce platform, retailers, consumer goods companies and direct-to consumers of all sizes can quickly deploy rich mobile-first experiences. Headless commerce unlocks digital agility. With headless ecommerce capabilities, you can quickly adopt new touchpoints and launch new digital experiences. You can extend your business through interactions via progressive Web apps, chatbots, messengers, smart machines, and devices. You can experiment with different touchpoints without any restrictions. Accelerate innovation using technology and creative partners who work in parallel on an open platform. Create new digital experiences that increase customer engagement, conversions, and productivity.