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Description
IT teams in distributed work environments often spend a significant portion of their day reacting to issues that have already disrupted employees, waiting for tickets to arrive before they can begin investigating. Ivanti Neurons for Digital Experience is designed to shift that dynamic by giving IT teams continuous, real-time visibility into the health, performance, and security posture of every device and application across the organization.
Rather than relying on users to report problems, the platform continuously aggregates endpoint performance data, application behavior, and employee sentiment signals, then applies machine learning to identify patterns that indicate degradation or risk. Automated remediation workflows can address common issues before they reach the service desk, reducing ticket volume and freeing IT staff to focus on higher-value work. A 360-degree view of every device, user, and application across distributed work environments supports faster root cause analysis when issues do require manual attention. For IT teams looking to move from a reactive support model toward one that is more proactive and data-informed, Ivanti Neurons for Digital Experience provides the contextual intelligence and automation to make that shift practical.
Description
Ivanti Neurons for IT Service Management is an enterprise-grade service management platform that helps transform IT help desks into strategic business enablers, covering the full service delivery lifecycle from initial request capture through remediation. Built on PinkVerify-certified ITIL best practices with a modular, no-code workflow design, it deploys quickly and scales to match organizational growth without requiring custom development. Automated ticket classification, pre-packaged specialist-level remediation actions, and intelligent routing empower service desk teams to resolve more incidents on the first call, reducing escalation costs and improving service level agreement performance. AI-powered chatbots provide 24/7 self-service for ticket creation, status checks, and updates, while voice automation integrates directly with existing phone infrastructure. Available cloud or on-premises, with native integration to Ivanti Neurons for IT Asset Management, HR, and Facilities, extending automated service delivery well beyond IT into every department that depends on consistent, efficient operations.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/products/ivanti-neurons-for-digital-experience
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/products/ivanti-neurons-itsm
Product Features
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal